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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Accessories
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Provence Market Basket 4.7 5 141 141
provence Market Basket Like the other customers wrote I could not believe how big this basket was and it is very beautiful and I couldn't be happier. I feel like I need to order another one as it can be useful for so many things. I filled it with magazines next to my recliner. October 31, 2011
Good value This is a well-made basket, but a little more rustic looking than it appears in the photos (i.e., large weave and irregular in shape). It's also quite large, at least a third bigger than I expected. But I like it, and for the money it's a great value. June 11, 2012
A Big Roomy Basket! I am using this basket to hold firewood and it's displayed on my fireplace stoop. It holds quite a bit of wood and looks great for this display. I use another basket for my laundry. I recommend this basket highly and seems to be constructed very well. December 4, 2012
Wonderful baskets These are wonderful baskets that are well worth the price. Strong and beautifully designed. Currently using them to hold blankets in our newly finished basement. Trying to find new places to use them so I can justify ordering a few more to my husband. January 26, 2013
This product is an asset to any decor. I was extremely pleased with the quality and eye-appeal of this basket. It not only can be very useful but also a decorative accessory piece. I use it for extra throws and pillows in our finished basement where the temperature is cooler. I love it! December 15, 2012
Great sized basket I bought the Provence Market basket to hold throws in our bedroom sitting area. It not only holds 2 sherpa throws, but books and magazines and occasionally gets cleaned out to be a hiding place for my 3 year old! Its very well made and I love it! May 25, 2012
Great, sturdy basket! I really like the sturdiness of this basket and the size. I am using it for backpacks, tennis racquets etc. It is big and has plenty of room for those types of items and looks like it will stand up to my kids throwing backbacks and whatnot in it. May 30, 2012
Great Sturdy Basket! This basket is very versatile and easy to use. I use it for carrying my dirty laundry to the laundry room and back after it's been washed. It could just as easily be used for holding blankets or magazines. It's easy to carry and sturdy. Love it! July 21, 2012
Gray color makes a pretty basket. This basket is great for anything you need it for as it is sturdy and strong and I love the shape of it. It is large and will hold lots of stuff from toys to laundry. Love the color and am very pleased with this as a gift to my daughter-in-law November 27, 2012
perfect carry all for our new beachhouse!! We are building a new beach house as our first one was destroyed in Hurricane. I needed something for each person - carry towels,baby toys, groceries, etc. These baskets are perfect. I would recommend this basket to anyone - also great price. August 8, 2012
practical yet really good looking The basket is very handsome, right now it is holding some of my grandchildrens toys, what a chic way to do that! I like it so much I am going to order more. It is just the right size and is an attractive feature in our family room for sure. May 30, 2012
Great basket I am so happy with this basket. I put throws in it in my den but it could be used for almost anything. It is a large size and the price was very good. I've seen baskets half this size for twice as much. Good quality. I'm very pleased. May 24, 2012
Nice basket Well made product, muted black, nice size. I almost didn't purchase because some people said it didn't look as though it was made as well as the natural basket. But it is. I'm glad I didn't take their advise.Its just because its dyed. July 15, 2012
Damaged goods I was shocked and disappointed that Ballard would ship me a basket that was obviously damaged. That is so different from my previous dealings with them. Good thing is I know they'll take it back. But why waste both our times. December 21, 2012
I love this basket. I love this basket, it was well worth the wait! I've received many compliments on the style and quality. I'm using the basket in my family room to store pillows and a throw blanket, it gives the room a nice warm feeling! November 2, 2011
Beautiful! The basket is beautiful and well made. It has a prominent place at the end of the sofa and is perfect for books, magazines, or knitting projects. I love it. It did take a long time to arrive, but it was worth the wait. May 30, 2012
Love the look Bought the dark one and love the look, but i feel it's not as durable as I would like. Havent had it for very long, but seems like it's going to fall apart easily from general wear and tear and daily use...we shall see February 18, 2013
Sturdy enough for a toy basket I bought this basket to store my granddaughter's toys in the family room. I am happy to report that it can survive a one year old and a five year old--and look neat and add an interesting texture to the room to boot. February 8, 2013
Great catchall This basket was much bigger than I expected in a good way! It's actually like another small piece of furniture. It has a great structure and is perfectly useful for holding anything you want to throw in it. Love it. June 5, 2012
Beautiful basket and great price! The basket is beautiful for a really great price! We put it in the study, filled it with wine corks and placed it under a wine glass rack next to our Ballard Design glass front bookcase we use for a bar...perfect!! May 26, 2012
Love it! I bought this to put my firewood and fireplace gloves, paper, etc. in it. It looks great in my living room next to the fireplace. It holds a lot of wood, is very sturdy and the quality of the product is excellent. July 17, 2011
Great shape and size. I love this basket. The size is great. I have it by my french doors. I put towels and lotions for the pool in it now and will use it for other things in the fall and winter. Good quality. I get many compliments. July 23, 2011
Beautiful, useful basket! I liked the Provence Market Basket so much that I ordered two in different colors. They are strong and well made, as well as very beautiful. I am discovering more ways to use it the longer I have it. Great item! August 8, 2012
A versatile, attractive accessory! The quality of this basket for the price is excellent. It is sturdy, has attractive circle handles and a rich, dark color. I am pleased that I can keep my magazines & catalogs together & out of sight. I love it. February 7, 2013
BETTER THAN THE COMPETITION (PB) WHAT AN AWESOME BASKET!!! WILL ORDER MORE, I USED IT TO PUT ALL OF MY HALLOWEEN TREATS IN IT FOR DISTRIBUTING THEM TO THE LITTLE ONES. IT LOOKED BEAUTIFUL NEXT TO MY DOOR!!! WILL BUY MORE FOR OTHER ROOMS!! November 4, 2011
Beautiful Basket The provence market basket has a beautiful design. It's a large basket that can be used for a variety of purposes around the house. Mine is currently in the entryway. I'd love to have another one. July 17, 2011
Perfection I love things that are beautiful and useful at the same time. This basket is stylish, lightweight, and holds its shape. It looks wonderful with a pile of throw blankets in it. Love it. January 21, 2012
Great Product at a great price The basket is the perfect size for storing cozy throws and is a great mix of modern and traditional in the gray tone. I love how just one accessory in a living room can add warmth. November 1, 2012
Great Basket This basket exceeded my expectations. I bought it to store blankets in next to the couch and it fits perfect without stuffing the blankets in. It's a great touch to any room! November 17, 2011
Very nice quality but sturdy too I purchased this basket to put in throws in my living room. I really loved the quality as well as the look, so I decided to buy two more today for my bedroom storage as well. August 15, 2012
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