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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Provence Market Basket 4.7 5 167 167
BETTER THAN THE COMPETITION (PB) WHAT AN AWESOME BASKET!!! WILL ORDER MORE, I USED IT TO PUT ALL OF MY HALLOWEEN TREATS IN IT FOR DISTRIBUTING THEM TO THE LITTLE ONES. IT LOOKED BEAUTIFUL NEXT TO MY DOOR!!! WILL BUY MORE FOR OTHER ROOMS!! November 4, 2011
Great looking basket! I ordered 3 of these baskets to sit next to each other and they are the perfect size for hiding toys and giving a little visual interest to my living room. My only complaint is the nearly 4 months it took to have them shipped. I am glad I waited as they are one of my favorite design elements in the room now! November 3, 2011
Well made basket-very attractive and looks great in Black. Well made basket-very attractive and looks great in Black. November 2, 2011
I love this basket. I love this basket, it was well worth the wait! I've received many compliments on the style and quality. I'm using the basket in my family room to store pillows and a throw blanket, it gives the room a nice warm feeling! November 2, 2011
Excellent!!! Love this so much I bought another one! I now have one on top of my washer and dryer ... they make absolutely awesome laundry baskets!! October 31, 2011
provence Market Basket Like the other customers wrote I could not believe how big this basket was and it is very beautiful and I couldn't be happier. I feel like I need to order another one as it can be useful for so many things. I filled it with magazines next to my recliner. October 31, 2011
Great basket, great price I ordered one of each color of this basket and had to wait a while to get them but they are well worth the wait. Very well made, big enough to hold whatever you may want but not too big to carry, and they look great! I'm very happy with my purchase.....especially since I got them on sale! October 31, 2011
Great product! Great product. Well worth it and works in a bedroom, family room, anywhere. October 30, 2011
Nice basket but would only recommend it in the natural color The basket is a great size, but I would not recommend it in this finish as it came with many areas of color rubbed off, looking as though it was given a quick spray of paint. Also there was no packing and the rubbing of the handle against the box broke the weaving in two areas, and again the natural color shows there as well. October 30, 2011
Well-made and beautiful This basket surpassed my expectations! Well-made and beautiful. October 29, 2011
Huge..attractive..well made I use it for laundry and I really love how big it is. The handles are a good size and the basket is sturdy. I've been using it for a month and it seems fine. I prefer a natural basket to a plastic one. Eventually they both wear out, but the natural looks attractive and is better for the environment. This one should last for years. October 29, 2011
Outstanding basket I was so surprised by the size and quality of the basket. It is great. I had one idea on how to use it but am using it for another idea and now I want another basket. Please keep them in your product line. Friends would like to have one also. Also it is agreat value for the money. August 11, 2011
well made, looks good Very attractive and well made accent piece. We are using it to hold magazines next to a favorite chair. August 8, 2011
larger than it looks I ordered both the natural and dark baskets. One is going in the master bath to hold towels and the other holds magazines, books, and things you want out of view. They are larger than they look but immediately warm up any room. I love the look of them. Very well made. Very functional. July 29, 2011
Beutiful, big basket The basket is bigger than I pictured, but I love it! July 27, 2011
Lovely proportions and shape This basket is aesthetically pleasing. Its proportions are lovely, the handles feel right in the hands, the materials are substantial without being rigid or heavy. I bought it to use as a laundry basket and do wish it was just a tiny bit bigger to match the size of a load of laundry. Maybe I'll just have to have a second one! July 25, 2011
Great multipurpose product Very roomy, sturdy, attractive; better than expected. July 24, 2011
Great shape and size. I love this basket. The size is great. I have it by my french doors. I put towels and lotions for the pool in it now and will use it for other things in the fall and winter. Good quality. I get many compliments. July 23, 2011
Love the Provence Market Basket, it's exactly what I was looking for! The basket was larger than I expected, so that was nice, and it matches the seagrass chandelier shades I ordered earlier. July 21, 2011
Great size and quality for the price For whatever reason, I didn't have high expectations, but I was happily surprised when it arrived - the quality is fantastic! I ordered both colors and the gray is a little darker than pictured, but still nice. The natural is just beautiful...not too "country-ish". A basket like this would cost at least double at another big-name retail chain - I highly recommend to anyone looking for a nice, big basket to hold throw blankets, pillows, or just about anything! July 20, 2011
Just large enough! Looks great by guest bed to hold books or extra bedding. Think I'll need another for market shopping! July 18, 2011
I just love this basket!! This basket is just beautiful and so very well made. I am proud to have it in my home. Definitely worth waiting for. July 17, 2011
Beautiful Baskets I bought 3 of these in the dark brown/gray and they are gorgeous. They are generous in size, hold many pillows/blankets and yarn and the woven pattern on the sides leading to the handles is really attractive. Baskets can be expensive, and I am often skeptical, but figured if they looked even partially as nice in person as they did in the catalog, I would be happy - and I was so thrilled when they arrived. These baskets are sturdy, well-made and very elegant, all at a great price! July 17, 2011
What a basket! This basket is everything I needed. It arrived packaged with great care which I appreciated. It was perfect and large and is outstanding by my rattan reading chair. I use it specifically to store my 2 daily newspapers and they fit perfectly. Can't say enough. Very good choice. July 17, 2011
Not as nice as the photo In the catalog, the basket looks large, soft and with a smaller weave. The real thing is smaller looking, stiff, bent and generally cheap looking. It's okay for blanket storage in the family room but not as lovely as I had hoped. July 17, 2011
Love it! I bought this to put my firewood and fireplace gloves, paper, etc. in it. It looks great in my living room next to the fireplace. It holds a lot of wood, is very sturdy and the quality of the product is excellent. July 17, 2011
Beautiful Basket The provence market basket has a beautiful design. It's a large basket that can be used for a variety of purposes around the house. Mine is currently in the entryway. I'd love to have another one. July 17, 2011
Beautiful Sturdy Basket-BIG! This basket is very well made! It's sturdy and very large. I bought the black basket. It goes perfect with my black furniture. A great purchase! Could hold newspapers or even firewood. June 3, 2011
Love this basket! I am using it in my bathroom to store towels. Functional and looks great! May 22, 2011
Nice large basket The basket is rustic looking and larger than I thought it would be. May 21, 2011
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Product:AB139-Provence Market Baskets
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