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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Accessories
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Provence Market Basket 4.7 5 145 145
perfect carry all for our new beachhouse!! We are building a new beach house as our first one was destroyed in Hurricane. I needed something for each person - carry towels,baby toys, groceries, etc. These baskets are perfect. I would recommend this basket to anyone - also great price. August 8, 2012
Exceeds my expectation I ordered this basket for my sewing room and it is perfect. The size is great for a laundry basket and it holds its shape perfectly even when it is empty. August 12, 2012
Beautiful, useful basket! I liked the Provence Market Basket so much that I ordered two in different colors. They are strong and well made, as well as very beautiful. I am discovering more ways to use it the longer I have it. Great item! August 8, 2012
Provence Market Basket The basket was a pleasant surprise. Much larger than I expected. Very sturdy construction - Holds all my unfinished knitting/crocheting projects. Doesn't take up too much space, as it is very deep. Packed well and arrived quickly. January 28, 2012
Nice style and sturdy Basket was affordable with a great look. We used in college house to hold sheets and blankets. Cute. August 4, 2012
Simply perfect! I purchased two of the gray baskets because they looked so attractive but had no real thought of how I was going to use them. Well......they were simply made to hold the my decorative bed pillows. The ones that make the bed look fabulous but are a real pain to take off and store every night. These large but light looking baskets hold all the pillows at night and simply stand by the night tables during the day looking pretty. I love this purchase (and the price). July 7, 2012
Great Sturdy Basket! This basket is very versatile and easy to use. I use it for carrying my dirty laundry to the laundry room and back after it's been washed. It could just as easily be used for holding blankets or magazines. It's easy to carry and sturdy. Love it! July 21, 2012
Love this basket I needed a basket that could carry a lot! This basket carries a very full load of laundry plus some. This basket is even better than I expected. It's very attractive and super functional what more can anyone ask for. I may order a couple more. Just love it! And arrived very quickly. July 18, 2012
very nice! I bought this as a registry gift. It's a big sturdy basket, meant to sit on the floor. It was so much nicer than it appears on the website. The dark wash is a great color. July 22, 2012
Beautiful color and material This basket is sturdy and great for holding blankets, magazines, etc. July 26, 2012
Beautiful basket This basket arrived today and it is beautiful. They had it in stock so it arrived less than a week after I ordered it. Mine has no rough spots, is very sturdy and I look forward to many years of use from it whether I use it as a laundry basket, a catch all in the family room or as a decorative piece. I highly this product. July 10, 2012
Nice basket Well made product, muted black, nice size. I almost didn't purchase because some people said it didn't look as though it was made as well as the natural basket. But it is. I'm glad I didn't take their advise.Its just because its dyed. July 15, 2012
Great size and structure I purchased light and dark baskets and like them both. Ample size for magazines and will be using one for laundry. Very pleased that it holds its shape. I did think it would be more flexible and bend more easily, but that fact that it doesn't does not change how I intend to use them. Theses are great baskets for the price June 30, 2012
nice looking This is an attractive large basket that is very useful for a wide variety of possible uses. The problem with the basket was that some of the strings which weave the actual natural material together were cut. The basket had a huge open seam in it. Rather than send it back, I just glued it back together. Luckily, the seagrass is a material that takes glue well, and the basket has held up well. June 13, 2012
Most Perfect Basket Ever! Most Perfect Basket Ever! I use it in my laundry room, it works great! Way prettyer then average plastic laundry basket! holds a large lode of clothes. :) June 29, 2012
A really pretty storage option This black basket is now holding large books and looks so nice doing it. It's under a large side table and, as they say on the TV home makeover shows, "it adds interest". June 24, 2012
This basket has a soft look and is very sturdy. This is such a beautiful basket. I have it next to my loveseat with rolled up throw blankets. I ordered the dark color and my daughter purchased the lighter one. The sides have a very soft look, but they are sturdy enough to stand up straight while filled with my blankets or her kids toys. I would absolutely recommend this basket. June 11, 2012
Good value This is a well-made basket, but a little more rustic looking than it appears in the photos (i.e., large weave and irregular in shape). It's also quite large, at least a third bigger than I expected. But I like it, and for the money it's a great value. June 11, 2012
Wonderfully attractive storage solution After reading some reviews, was afraid the dark wash would be too gray, but it's more of an "off-black" and combines perfectly with my new dark brown living room furniture. My ivory throws don't really match my new living room colors, so this basket is a perfect storage solution, keeping them close at hand without displaying them on the sofa. I've been pleased with everything I've ordered from Ballard throughout the years, but can say this basket is a really good value considering the size and attractive appearance. I'm ordering another one in the light color for the bedroom throws! May 6, 2012
The Perfect Laundry Basket! This basket is very durable but flexible enough to carry a large load of laundry comfortable. A great basket at a reasonable price! June 15, 2012
Nice basket This is a nice basket that I plan to use for extra pillows/blankets in the family room. It was on back order for a very long time and was delayed a few times after that, so that was disappointing. Overall, it is a nice basket...maybe a little pricey for what it is but it looks nice. June 4, 2012
LOVE THIS BASKET! I am using the maket basket for laundry. It is the perfect size and I like the look of it. Excellent quality for the price. June 14, 2012
Perfect laundry basket This basket has everything I was looking for - style, size, and durability. It makes doing the laundry a little more enjoyable! June 14, 2012
LOVE IT!!!! Perfect size. Great color. Looks good everywhere. LOVE IT. June 14, 2012
Great catchall This basket was much bigger than I expected in a good way! It's actually like another small piece of furniture. It has a great structure and is perfectly useful for holding anything you want to throw in it. Love it. June 5, 2012
larger than i thought! i tried ordering this last year, but there was a backup.. i love the shape, look of this basket but did not read the dimensons and it is much larger than i thought...but not to worry, i have found the perfect place for it...how about some in a smaller size? :) May 31, 2012
Love it I thought this was too good of a price as I had been shopping for baskets to throw a few blankets in in our living room for awhile- I expected to get it and have it be much smaller than I thought but its perfect! Love it. I got the darker color and would definitley recommend. Great basket and great price! May 26, 2012
Great, sturdy basket! I really like the sturdiness of this basket and the size. I am using it for backpacks, tennis racquets etc. It is big and has plenty of room for those types of items and looks like it will stand up to my kids throwing backbacks and whatnot in it. May 30, 2012
practical yet really good looking The basket is very handsome, right now it is holding some of my grandchildrens toys, what a chic way to do that! I like it so much I am going to order more. It is just the right size and is an attractive feature in our family room for sure. May 30, 2012
Great basket! I use this basket for my folded laundry. It's sturdy, roomy and very stylish. June 8, 2012
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