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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Provence 16pc Dinnerware Set 2.7 5 10 10
I did not keep the product. The product did not look like the photo, I was very disappointed and shipped it right back. It was heavy and the color was not the same as pictured. April 3, 2014
Pretty Pretty Pretty! These dishes are so pretty and look gorgeous against my black table. I am a fan of ruffles so these (especially the bowl and mug) really work in my home. The bowl is fun and fits a nice serving size, the mug is quite large and the dinner and salad plates are just the right sizes. The dishes may look dainty, which I love, but are very substantial in weight and feel. The "lightly antiqued" ruffle is a little more antiqued than just lightly; I could have gone with a little less color (that looks as if it has been hand done) on the edges of the dinner and salad plates. This does not take away from their beauty, it makes them unique. The dinner plate is large but does fit in my dishwasher and in the cabinet, although just barely. The color looks to me to be a bit more of a bone than a cream, but still beautiful. Oh, and this set looks great with the French Café tumblers. The curvy lines of the tumblers complement the ruffly edges of the dishes. And don't forget the Marseille quilted round placemats in cream...they pull the whole look together. I would highly recommend this dinnerware collection and cannot wait to decorate my table for a Spring brunch! February 25, 2014
Chips, Chips and more chips! I purchased 3 sets 2 years ago. They are very pretty. However, I just replaced them. The luster wore off quickly first, then, the dishes began to chip after a six months. I think every dinner plate has a chip right now. Half of the salad plates have chips also. The bowls and mugs are fine. My children actually asked if we could go back to our old dishes! February 24, 2014
This is not what I ordered before or pictured In past I ordered place settings of this set. The picture offerred to order plates only and since a couple of my plates chipped I decided to order four plates. HOWEVER these ARE NOT the same dishes. The color is lighter , the plates are larger, and the design on plates is slightly different ( again ivory instead of dark cream with brown disttressing). I have been meaning to call to make a return but I have not had the time to deal with the return/problem. February 24, 2014
Extremely Poor Quality I bought two sets of these dishes to add to the existing set I already owned. However, I was so disappointed in the quality of the new sets. The plates are so much thinner in thickness and for whatever reason bigger in diameter. They do not fit in a typical shelf in a kitchen cabinet. I cannot close my cabinet doors all the way with the plates inside. I would like to mention that most of the pieces to the sets had bubbles in the ceramic which is a major flaw. When you are holding a plate you get the feeling that they are so fragile that they will break and/or crack sooner than later. Very flimsy. Its a shame but after unpacking the two sets, I will be re-packing to ship them back. December 11, 2013
beautiful dishes I love these dishes, they're a little old world, but really classic. I have the mugs & now have ordered the bowls. Everyone that has seen them thinks they're beautiful November 13, 2013
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Product:BD431-Provence Dinnerware
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