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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Provence Dining Chairs - Set of 2 4.2 5 33 33
Provence chairs were perfect kitchen replacements Arrived in excellent condition. Well packaged! I bought four dining chairs and two counter chairs all in the same style. Heavy and study, nicely finished, and slide well on the floor. March 30, 2011
Sturdy, gorgeous, and comfortable! These chairs are beautiful and solid and match perfectly with my French Bistro kitchen. Even my husband finds them comfortable and he is hard to please. These chairs arrived on a rainy day and unfortunately, upon delivery, they were placed under the eaves of my garage where the roof-drip poured down on them ruining the boxes they were in! The soaked box easily tore away and the upside down chairs even held water on their bottom side in spite of all of the plastic and styrofoam packaging; still, no damage was done! The chairs are so sturdily made and nicely painted that all I had to do was wipe away the water and voila! I am very pleased with these beautes! I highly recommend them. August 8, 2011
Well made. Sturdy. Great eggshell paint finish. Love the chairs. My big concern with purchasing online is that you select the color in the blind. You don't always (if ever) get what you think you see. Paint colors/finishes can be VERY tricky. I chose black to reduce the risk. Returning large furniture items is not an easy procedure and I try to avoid it at all costs. I have yet to purchase something in a "white' finish" since there are so many from rubbed white, to antique white to distressed to cream to ... on and on and on because I'm almost certain it won't look like the white I was expecting. If Ballard is at all sensitive to the importance of getting the RIGHT white (or any color), they would standardize or provide the customer with some comparision chart to help the customer make the correct choice of color for their home's color palatte. March 2, 2012
I don't recommend the white finish. We bought 3 sets of white & 5 sets of black Provence chairs. While both are comfortable & came shipped expertly to avoid damage, the finish on the white chairs is sub-standard. Within days of receiving the chairs, the white chairs sustained scratches & scuffs that do not buff out. Trust me, we are very careful with our furniture - the chairs were marred by simply sitting in them while wearing pants with rivets. I love all my other Ballard purchases, including the black chairs, but the white Provence chairs are a real disappointment. November 4, 2011
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