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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Provence Counter Stool 4.3 5 18 18
Stylish, Durable and Functional The Provence counter height chairs are perfect for my new granite-top island. The deep walnut finish is wonderful against my creamy granite top...The chair appealed to me because of its lighter look and graceful bend in the back legs..The value for the money spent is very good. I especially enjoyed their fast arrival and coming already assembled.. There are some staining and finishing flaws in the lower extremities of the legs and in some areas of the stretchers...These are so minor in nature, and the quality of the chair overall is so exceptional, that I am well satisfied with the purchase.. July 4, 2011
Sturdy, comfy, and looks great I ordered one counter stool in black, and am impressed with the quality and sturdiness. I am contemplating ordering two more! The kids love it, it hasn't tipped over despite several kids clamoring for the same spot at once. I think it is comfortable to sit in, and it is now the preferred kitchen spot! I've had it for a month or more, and we beat up furniture pretty quickly, but so far not a scratch! I am very happy with it. Also liked that it shipped pre-assembled, though there is an awful lot of shipping waste- make sure you recycle it! November 6, 2012
Nice Design, but Paint Chips Off This chair is light and beautiful, but did not weather my three year old child very well. Under normal use, the paint chipped and the hardwood dented. It is easy to wipe clean. November 17, 2012
just what i wanted These stools are lightweight, but comfortable and i felt the color was true. My kids love them for their comfort and for their ease to move October 11, 2012
Happy overall We've only had these a couple of weeks but so far, we are happy with them. I was expecting them to be a bit heavier which is my only small complaint. They blend well with our furnishings and seem like they are well made. June 24, 2013
Our Provence Stools look great and are comfortable. We were very pleased with the service we received from Ballard. Everyone I spoke to was helpful and pleasant. I ordered one stool to see if I liked the finish and to see if it was comfortable. We liked it and ordered four more. Friends who came over recently gave our new Ballard Stools an A+. The first stool was back ordered and shipment was delayed. We received email notices about the delay, then shipment time info. April 12, 2011
counter stools I like the stools very much, but one of ours was slightly damaged, a fact I did not discover until we had cut the large boxes up to recycle. It has some cracks in a few places that must have occurred in shipping. Please look carefully at the each item before destroying shipping boxes. November 22, 2013
Great furniture! I already had the chairs for my kitchen and wanted the matching barstools. These are very good quality and arrived in perfect condition. I even ordered the wrong height at first (bar stool instead of counter stool) and Ballard sent me labels for free return and only charged shipping on one set of stools. January 29, 2012
Sturdy, nice finish, good color These seats are great in our new kitchen! They match our island perfectly & aren't too big that they overwhelm the space. July 22, 2011
Elegantly casual chairs We bought these chairs to go with our new kitchen and couldn't be more pleased. They are very sturdy and nicely finished. I'm sure they will still be around 20 years from now. September 25, 2013
Great stools! Sturdy and comfortable. They look great in our kitchen! November 7, 2012
They are great They were exactly like the picture - very well packaged. Would like it if there were cushions that fit them. June 7, 2012
Good, sturdy stools These stools came well packaged and fully assembled. They're sturdy and versatile. Good value. February 2, 2012
Great value I purchased these Provence counter stools for my kitchen counter. They are sturdy and came in perfect condition. I would buy them again. I like the simplicity of the styling. July 22, 2011
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Product:ST271-Provence Counter Stool