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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Provence Counter Stool 4.3 5 18 18
Not what I expected... We have ordered 3 different types of counter stools in search of the perfect kind for our new kitchen and I thought I had found it with this one. We ordered the White to go with our white cabinets and I was thrilled to have actually found a true "White" and not a rubbed white or cream. They arrived and I thought they were going to work...however, we had them less than a week and the seats and finish showed tons of little black marks/scratches from merely setting my purse down on them and my husband's laptop bag! I hadn't decided on a fabric yet for the seat cushions but even with cushions on them, I thought that even the legs and other parts would looked scratched eventually since I have small children (By the way, the "Medium" size chair cushions are a pretty close fit for these. The small are too small...and the medium is a little big for the seat but still works and looks good.) Perhaps if you order them in a color other than the White, it won't look so marked up but bottom line...we will sadly be returning them and continue our search for the perfect stools! March 16, 2011
Nice Counter Stools I bought 3 of the counter stools for my kitchen counter. They came via UPS and were very well packaged in three large boxes. They seem pretty sturdy and my family seems to be enjoying them so far. I also bought the medium size basic cushions. They are comfortable. July 22, 2011
Perfect For Our Counter I ordered two of these stools to replace a pair we had purchased years ago from another vendor. I was looking for stools that were already assembled (the first pair we had to do ourselves and the screw holes never did line up perfectly!). We are SO pleased with the Provence Counter stools. They are sturdy and came already assembled! What a plus!! Once they were unpacked, we could use the immediately. We are very pleased with the price and quality. Thank you so much for the great service too! May 13, 2011
Nice shape, but has flaws I purchased 2 of these stools, and one of them came with a big paint flaw on the top of it. On the other one, where the vertical slats go into the horizontal ones, there are cracks in the paint where the parts have separated. Unfortunately I needed the stools right away, and didn't want to deal with packing them back up and returning them, so I kept them. I like the shape and nice white color, but I am, however, unsatisfied. September 26, 2011
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Product:ST271-Provence Counter Stool