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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Provence Barstool 4.5 5 15 15
99% perfect - great product I searched for nearly a year for the right counter stools before buying these, and I am thrilled with them. The black finish is great - exactly what it looks like in the catalog/internet pictures. The construction is very sturdy. Good, solid pieces of furniture that don't wobble. I bought four to go in a row at my kitchen counter, and the open-back nature of them helps prevent them from overwhelming the room. Speaking of the backs, they are nice and high - thankfully these are not the kind of stool where the back rest doesn't provide any support. I'm 6' tall and the back comes right up to the bottom of my shoulder blade when I sit down. The ONLY smidge of a problem I have is probably more a function of my kitchen than of the stools. When I measured my counter, I decided the counter-height stools would be too short, so I went for bar-height. And I was right that the counter-height would be too short, but the bar-height is a *little* tight. For reference, the bottom of my counter ledge is 35.5" off the ground. I have no intention of returning these stools b/c I love them, just figured I'd add in this FYI point, especially as I was considering adding cushions but now realize I don't have room for them. Not a big deal b/c the seats are comfortable without cushions. August 7, 2011
Just what I wanted! I've been searching for the perfect kitchen bar stool for about a year. Our kitchen bar top is oddly tall-42" from floor to bottom of bar. The height made it tricky to find a sturdy stool where my young daughters could sit. I wanted them to be able to climb to the seat without help. . . and without wobbling. This stool has been perfect for that, also easy to keep clean. It's an attactive addition to our kitchen/dining area. The stools were delivered much faster than I'd anticipated--and what a thrill to have them assembled and ready to go! Great purchase! February 2, 2012
Solid Stool A solid, well made stool. Arrived with no markings or scuffs on the wood. We had originally ordered only 3 but determined that a fourth would fit and the 4th came quickly and was a perfect match of the same deep brown tone. The tall stools are sturdy enough for my young children to climb up and down and stable enough for them not to knock over as they make their way up to the seat to sit at our counter. Considering ordering the matching chairs to go at our table at some point. Very pleased with this purchase. July 30, 2011
Comfort and Style-Perfect Selection Upon remodeling my kitchen, ordered two Provence Bar Stools. As soon as I unpacked them I was thrilled with the product. Beautiful finish, sturdy and best of all - FULLY ASSEMBLED!! As a single 75 year old woman I can sit upon them with ease and feel very secure getting off. No tipping or wobbles. Very, very pleased with these stools. August 1, 2011
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Product:ST272-Provence Barstool