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Product Information

Do you provide decorating tips?

We love to talk shop! Visit our How to Decorate blog for our top decorating ideas and advice, in-depth Q&As with renowned interior designers, guest posts from our favorite design bloggers and even inspired recipes.

Are you struggling with your own decorating dilemma?

Submit your decorating dilemma and photos to our design experts and we may feature your question -- and solve your dilemma -- in our recurring column, Decorating Dilemmas.

Where do you get your product ideas?

Our merchandise buyers travel the world in search of inspiration for the unique products customers expect from Ballard. We strive to create a catalog filled with furnishings, accents, fabrics and decorating ideas of exceptional quality and value. Our pieces are an accumulation of classics, antique reproductions and unusual vintage treasures.

How can I find out more about your products?

Click on the product to see a full description. If a small photo appears, click on "Go to Details" for more information. If you can't find what you were looking for, email us. We're happy to help.

How often is the availability of inventory updated on the Ballard Designs web site?

Available inventory is continuously refreshed and price levels are updated on a daily basis. Any products we have in inventory at the time of the last update will have a "Currently Available" label in the availability column of the shopping cart. If a product is temporarily sold out, we'll post the date when we expect a new shipment to arrive at our warehouse.

What is your guarantee?

If you're not happy, we're not happy. So here's the deal. If you're dissatisfied with your Ballard purchase for any reason, just return it within 90 days of the ship date for an exchange or full refund (excluding Shipping & Processing fees). All products are guaranteed for one year against defects. It's that simple. We guarantee it.

For more information about our Exchange and Return policy click here.

Do you have weight limits available for your products?

Please use your best judgment when placing heavy items on any of our products.

Do you offer special orders?

Unfortunately, we can't accommodate special orders for specific products. We do offer custom upholstered furniture as part of our product line. It's easy, surprisingly affordable and expertly done.

Are batteries included with your products?

Batteries are not included with our products.

What is the correct way to list initials for a monogram?

When selecting a style for your monogram, keep in mind that the order of initials varies according to the style.

For monogram styles in which the center letter is taller than the others, the order of initials is traditionally first/last/middle. For example, if your name is Laura Marie Clark, the monogram would be LCM.

For styles in which all letters are equal in size, the order of initials should be first/middle/last. In this case, the monogram would be LMC.

Do the finishes on your wood furniture coordinate?

Ballard Designs style is all about layering and mixing things you love. The old rules about everything matching no longer apply, so our products should complement your current furnishing style.

We love woods for their endless variations, so many of our finishes are designed to bring out the wood's unique characteristics and natural beauty, making every piece a little bit different.

How can I ask a question about one of your products?

To find out additional information about our products, please contact Customer Service at 800-367-2810. A representative will be able to answer your questions, or reroute you to a Product Specialist.

Do you offer hardware with your wall décor?

We don't supply the hardware for our wall décor because it needs to be selected based on the type of wall you're hanging it on. However, we do offer "Power Hooks" that are easy to install and will support weights of over 100 pounds. These hooks are especially useful for hanging heavy mirrors.

There are many different wall surfaces from plaster to wood and brick. To find out what type of hardware is best for you, view our guide to "Hanging Items on Your Walls." Your local hardware store will also be able to assist you in purchasing the best hardware for your specific wall type.

What size tablecloth is needed for my table?

To figure out what size tablecloth you need, take the diameter of the table, multiply it by two, and add the table height.

Example: For a table 30" in diameter and 30" high:30 x 2 + 30. Your answer is 90. You would need a 90" tablecloth.

My clock has stopped working. What can I do to fix it?

We offer repair kits for most of our clocks. Please email us with the item number of the clock to find out if we have a repair kit available for your clock or contact Customer Service at 800-367-2810.

Can I use granite or marble tops on your Pedestal Bases?

No, our bases are designed to support glass tabletops and we offer a wide selection.

Please note: Our bases cannot support the weight of a heavier table top such as granite or marble.

Does the bed or daybed I'm looking at come with the mattress or bedding?

While our beds do not include mattresses or bedding, Ballard Designs offers a wide selection of bedding.

Do you carry California King beds or bedding?

At this time, Ballard Designs does not offer California King Beds or Bedding. We do carry Twin, Full, Queen and King.

How can I design an office that works for me?

We invented the modular Original Home Office™ concept to give you total design flexibility. Each piece works with every other, so you can create an office that works perfectly for you. To make designing your office even easier, we've created a Design Your Office guide. It will help you figure out exactly what you'll need to make the most of your space. Plus, you'll see the most popular furniture configurations for all kinds of rooms.

Click here to see the complete collection and download the latest guide.

Why can't I write on my chalkboard?

Our chalkboards should be primed before the first use. To prime your chalkboard, take a piece of chalk, lay it on its side and rub it up and down the full length of the chalkboard. Then, do it again going across the width of the chalkboard in all areas. When you've covered the entire surface, erase it thoroughly and the board should be ready to use.

Can I plug in a chandelier or sconce?

The majority of our sconces must be hardwired and typically need installation by a certified technician. If the item has a cord and can be plugged in, that will be stated in the description.


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