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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Porta Baggage Rack 3.7 5 97 97
Very disappointing product Sorry to say I was very disappointed when I opened this package and saw what I had received. It is very flimsy with thin straps; not up to Ballard's usual standard. April 4, 2012
Defective and Not as Pictured I ordered the antique white. It was yellow with ugly brown streaks across the bottom panel. The bottom panel had holes drilled in it that should have aligned and they did not. It is not attractive and it looked shoddy. Good idea, poor execution. The customer service person was great though and it is on it's way back. January 16, 2013
Classic with high end details This luggage rack was a great purchase, not only did my mother-in-law find it helpful during her stay with us but she commented on the great shelf! I even like the way it looks in the room fitting with the eclectic/comfortable/traditional decor (I purchased the cream version). May 12, 2011
Nice looking Looking for a 2nd luggage rack for guests over the upcoming holidays; had bought the first one at a furniture store. This one looked good and I liked the shelf on the bottom but not as well put together as the furniture store purchase. It will work for my needs in a guestroom. November 5, 2012
Stylish Storage The 1st one I bought came in with a split leg, so I sent it back. The replacement is a cream vanilla color and is sturdy and stylish. Even my husband was very pleased and we ordered another one for our beach condo. May 29, 2012
This is the most practical rack ever We love the taller height so we don't have to bend over so far, the good size so the luggage doesn't fall or slide off, and the bottom shelf is great for shoes, or extra pillows, etc. Perfect purchase! May 23, 2012
Good looking and serves its purpose I wanted luggage racks for my guest rooms and these serve the purpose beautifully. They are well made and sturdy and I like the shelf at the bottom. I bought both the chocolate and the antique white. November 3, 2011
Love this luggage rack. I found this product to be exactly as described and easy to assemble. It is perfect for our guest room and very attractive. Arrived with extra dowels in case there is ever a problem. Good value. February 8, 2013
Great Look and Functionality for the price I purchased two of these baggage racks for my guest room and could not be happier. For the price the quality is wonderful and the pieces are very functional. I'd recommend it to anyone! March 16, 2011
Great Looking Luggage Rack My Luggage Rack looks as good as a piece of furniture in my guest bedroom we may never put it away in the closet. The guest like that it has a place for shoes and it is very sturdy. June 12, 2011
Good quality and price. This baggage rack is just perfect in my guest bedroom. I have been looking forever and now I'm glad I waited. I have recommended it to my daughter for her new home as well. September 22, 2011
I like it a lot This baggage rack works great in my small guestroom. I can store it under the bed until I need to use it. I like the little shelf on the bottom for shoes and other items. January 25, 2013
Stylish and sturdy This rack is both stylish and sturdy. The bottom shelf is a bonus feature not found on most other racks. The bamboo finish is worthy of an expensive piece of furniture. April 7, 2011
porta baggage rack review i was pleasantly pleased with my purchase of the porta baggage rack. it is exatcly the size i needed for our guest room and am sure will come in very handy for guests. September 9, 2011
love the bottom shelf the luggage rack arrived very quickly and is exactly what I need when my children come home to visit. I may just leave it up in our guestroom all the time. December 7, 2011
It's just right I had none of the problems others have mentioned. Assembly was a snap, no bad smell, and the bottom shelf is a great feature. Bought a second one! February 8, 2013
This product is very sturdy I like the size of the baggage rack and I also like that there is a shelf on the bottom which my guests appreciated as well. It seems very sturdy. September 28, 2011
lovely luggage rack I've wanted one of these in my guest room forever...this one is beautiful (I bought the white one) and collapsible too. Perfect and affordable. October 16, 2011
Exceeded Expectations The luggage rack is just perfect for our new guest room. Solid and well built, I know it will withstand years of our friends and family's use. August 14, 2011
Larger and heavier than I pictured it. This is a very nice looking luggage rack, and looks nice when I have overnight company. It was just a little larger than I had pictured it. March 18, 2011
Perfect for Guest Room The shelf on the bottom sold me on this great luggage rack. Perfect for extra towels or to give your guests a place to store small items. September 29, 2011
Luggage rack Very nice looking luggage rack and good price. The extra shelf is a nice feature. Arrived well and nice and light weight but firm. September 14, 2011
Very sturdy Lovely and useful addition to guest room. Shelf seems secure and the whole design seems capable of holding even heavy suitcases. December 29, 2012
poorly made, bottom shelf does not fit because staps too short do not buy, no quality control. Bought one, they sent another that had the same problem. Will not buy from this company again. July 18, 2012
Not what I expected The pegs on the bottom shelf did not line up and the shelf was slightly scratched. The quality was not what I had expected February 3, 2012
Most attractive racks that I have seen The luggage racks were better than I expected. Not only are they attractive, they are very sturdy. April 13, 2011
great product Very solid, and elegant-looking. Works perfect in the bedroom for what I needed. Am very pleased. May 23, 2011
size was perfect Really love it. It works for exactly what i had in mind. The shelf was an added bonus. March 17, 2011
Great look with extra shelf Very easy to assemble. Took about 5 minutes. Looks great in the bedroom. August 31, 2012
Beautiful and good quality I ordered this for our guest room. It is made well and looks beautiful. January 20, 2012
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