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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Porta Baggage Rack 3.7 5 108 108
Luggage rack was just OK This piece looked amazing in the photo online, however, when I received it the piece was not as well made as I thought it would be and the appearance was, frankly, cheap. The straps on top are not well secured and make me nervous when a guest places a bag that is too heavy. The overall base is also very cheap looking... almost looks plastic, painted brown to look like real wood. Description says it is wood, but it does not look that way. For the price, this piece is not worth it. March 17, 2011
DO NOT BUY - TERRIBLE QUALITY All three of these I received (initial order plus two attempts at replacements) had manufacturing mistakes and were terrible. They look good but literally you can't put the bottom shelf on as holes are drilled in the wrong place. AVOID for sure. January 1, 2012
Poor quality, broken and incorrectly manufactured Lower shelf wan't manufactured correctly and didn't fit into slots. Wood cracked and chipped making legs unstable--not heavy solid wood as described. Twill straps don't complement color of wood. I kept one in white because it wasn't damaged or manufactured incorrectly but the quality was less than I expected. December 28, 2011
Luggage Rack With houseguests coming for Thanksgiving, I needed a luggage rack in the guest bedroom...this one fit the bill perfectly!! Well made and attractive, the feature I like most is the shelf at the bottom...it provides additional storage for shoes, smaller bags, etc. No question, I would purchase this item again. March 17, 2011
Looks better in catalog than in person I was very disappointed in this product. Although functional, it came delivered with a missing peg so I could not use the shelf. The finish was also unattractive. They attempted to make it look like wood grain, but failed miserably. April 6, 2011
I like the bottom shelf and design, but The flat brown paint makes the luggage rack look like cheap pressed wood vs. the natural looking solid bamboo wood the description implied. March 19, 2011
Wish I could put it together It looks just as nice as the picture EXCEPT I can't put the shelf on because the holes weren't drilled in the correct spots. Can't wait to return the rack. October 31, 2013
Rack Very convenient for guests and can be folded for when it is not in use. Also good for a temporary table for work or packing. April 9, 2014
Overall, very good piece. I ordered 2 luggage racks. Each came well packed and are sturdy. However, the shelf that is meant to connect to the bottom does not fit on either piece. The pegs line up but the rack does not expand wide enough to connect on both sides. Really didn't need that piece so kept racks anyway. July 14, 2012
Looks and functions well, but takes two to put together This is a nice addition for any guest room, even smaller-sized rooms. Like other reviewers, I, too, found the rack difficult to assemble. The straps on top do not appear to stretch to the proper width to accommodate placement of the lower shelf; but, if two people work together, it can be accomplished. Once in place, the rack is very sturdy and functional. I think any set-up problems could be alleviated with better assembly instructions from the manufacturer. January 29, 2012
Just OK First, we ordered the brown finish--it could have been a little more "bamboo" looking in variation of color. Second, the straps although should be just fine, look a bit cheap--burlap would have looked much richer (I might even replace them myself). Third, construction is solid, but sure would have liked the bottom shelf to be on a hinge. Because of that single feature, it is awkward to store. Basically, the product is fine, but it didn't live up to my expectations. January 22, 2012
Rack looks great in the catalog, real thing not so great! The luggage rack is a nice height and seems deeper than most other racks and has a nice choice of colors. I loved the idea of the bottom shelf but it is very hard and tight to put on, I find it's not worth the trouble, since I don't want to keep it out all the time. I had to send back the first one, since no one could could the shelf to fit. So, without the shelf, it's like any other luggage rack. February 19, 2012
Well made, excellent price, a must for a small guestroom I had been looking for some time for an affordable luggage rack for a small guest room. This one is great: well made, sturdy enough to support a packed, heavy piece of luggage, and even attractive enough to leave open with a tray on top as an everyday piece of furniture. I have always been extremely pleased with purchases from Ballard's. The catalog is similar to a high-end magazine. October 23, 2011
Practical, good looks, TERRIBLE quality I bought two of these for our guest bedroom and even before we even had a chance to use them one of the legs broke. The place where the straps go through is very poorly finished with splinters of wood coming out. February 12, 2012
Beautiful addition and practical use! I think this is a great rack for someone looking for practical use and pretty decor. The one issue I had with it is that the tray on the bottom was difficult to place in the holes and kept popping out. I am hoping that once the straps get used to being stretched out it will work quite nicely. I like it and it is the prettiest one on the market and a great price! October 12, 2011
An excellent choice I have been looking for a luggage rack for our guest bedroom. I was impressed with how quickly it arrived to our home after I placed the order. Then was so impressed by the size, color, workmanship and so love the extra shelf at the bottom for guests to put purse or other items. It was put to use by my mother as soon as it was received, a great hit! Thank you Ballard Designs for the quality of your items... March 16, 2011
Convenient and attractive I've always wanted a luggage rack for visiting guests and in preparation for last Christmas, bought this one in the winter white. It is sturdy and looks attractive. In fact, it is so convenient that I'm using it in my home office as another work surface when not pressed into use for guests. Saves me from having to think about where to store it, though it would easily fit under a bed. March 16, 2011
Good product the luggage rack itself is very nice and I love the tray on the bottom. It's uses are many, including stability, place for pillows, shoes, or just extra luggage! HOWEVER, my first shippment of this rack was awful as the rack was totally broken and smashed! The second one was perfect! March 1, 2014
Great style Looks great and how wonderful to have a lower shelf too! It would have been nice, though, to be able to close the rack without having to remove the shelf first. Somewhat of a design defect, but, I still love it and think it is worth the extra effort. Overall, looks great and is functional too! August 5, 2011
Perfect in the Guest Room! I bought this in the antique white color for my guest room. It fits in there perfectly. Love the bamboo look to it. It is much more sturdy than the ones you can buy at the bed and bath stores. More like a piece of furniture. I love the shelf on the bottom too. Though this does fold down, you have to remove the bottom shelf to do it. So mine is out all the time! March 20, 2011
good looking, liked shelf, but... I liked that this had a bottom shelf for shoes or handbag, but although the luggage rack folds for storage, the shelf is not attached and cannot be easily stored. Worse however, is that the straps break easily. I have bought two of these racks and don't think my guest rooms get that much use. The straps have broken on both of them - rendering them useless. February 28, 2011
Atractive, yet sturdy, luggage rack. I was very impressed when I received this luggage rack, as it is much nicer than I anticipated. For the money, it far surpasses the standard racks that you see in the stores. I purchased the ivory-colored rack, and have now used it for several guests who have visited our new Florida home. March 16, 2011
This luggage rack is very versatile. This luggage rack is very sturdy. You can use it as a traditional luggage rack with the fabric bands on top or you can flip it over and use the bottom wooden panel as a TV tray or mini desk. I purchased the ivory and am very pleased with the finish. I highly recommend. March 18, 2011
Works great for guests and their luggage. Purchased two of these racks one for each of my guest rooms and it has made it so convenient for our guests. They don't have to put their luggage on the bed or floor to unpack or pack. Recommend it to anyone who has guests come on a regular basis. March 16, 2011
Guest assessory This luggage rack is the best because it is very sturdy and has the shelf below which my guests always comment is such a handy place for shoes, purses, etc. I had one in a previous home and ordered my second one when we moved to a larger house. March 17, 2011
The lower shelf has a big problem. I unpacked my new baggage racks with anticipation, but when the time came to use them, I couldn't understand why the lower shelf wouldn't sit flat on the two supporting bars. There are two pegs in each of the bars, and four holes under the shelf for the pegs to fit into, thus giving a secure shelf that will not move. Unfortunately, the four holes are not the same distance apart as the pegs are, so it will not go together properly. Two pegs can be used, but then the shelf isn't flat. Trying to bypass the pegs and holes leaves a shelf that slides. The product seems well made and sturdy other than this problem, but had I noticed this while I still had the packaging, I'd have returned them. November 15, 2011
Product looks nice The problem I had is that I ordered two of them. One came in great and looks and works just like it should. I like the shelf at the bottom. However, one came in cracked and had to go back. February 20, 2014
Poor Design on luggage rack I have tried countless times to install the shelf in the luggage rack and can not do it. I Have had help over the phone but no luck. I will need my husbands help and if we get it together I will tell you. So far I don't like it. June 13, 2012
Nice luggage rack I've been in the market for some time for a luggage rack to have available in my guest bedroom. I don't like the cheap look of the light weight aluminum option with the cheap fabric straps, yet I didn't want to pay an arm and a leg either. My only real disappointment with what I ordered is the color. What I received and what I thought I was ordering were quite different. The furniture in my guest bedroom is quite dark, but wouldn't qualify as the espresso option, so after careful consideration I went with the lighter color. It's quite a bit lighter, but I'm not planning to return it. I do really like the feature of the lower shelf, which is why I'll go ahead and keep it. This isn't something I've found in any of the other racks I've seen. October 17, 2012
Great for a Guest Room - Porta Baggage Rack I read prior reviews and was concerned about reports that the bottom rack would not fit and that many were sending the item back. I called customer service before ordering and my concerns were addressed. The rack arrived yesterday and I'm very pleased. I ordered the antique bamboo color. The color is very rich. The fabric straps were thinner than I had expected, but the rack is sturdy and I have no doubts that it will function as expected. It looks great in my guest room! October 27, 2012
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Product:MI206-Porta Baggage Rack