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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Porta Baggage Rack 3.7 5 108 108
Disappointing 1) These luggage racks don't look like real wood--more like some engineered product. 2) They are incredibly difficult to assemble. My husband is very strong and he was able to get them together without breaking off the pegs, but I would bet that most buyers would wind up shattering more than one of the pegs used to anchor the shelf on the bottom. 3) I bought these because I liked the idea of the additional storage shelf at the bottom, but I doubt these racks can be disassembled for storage (see #2) which is a great disadvantage. 4) On the whole I am disappointed--the racks don't look as nice as I thought they would, and they aren't very functional (not really collapsible) February 14, 2012
Difficult to assemble and fold for storage Totally agree with previous review. The bottom shelf is difficult to assemble -- I think I cracked two of the supporting bamboo pieces trying to force the shelf to fit into the pegs. I don't think I will try to ever fold it up to store because I would have to dissasemble the shelf and am not sure I could put it back together without breaking the pegs! Also the cotton twill straps are flimsy and came frayed. I trimmed off the frayed edges. Looks OK though and not worth the trouble to return. July 9, 2013
not easily stored I love having a luggage rack out for guests, but I don't like it out on a constant basis. Although this is a nice luggage rack, you have to remove the bottom shelf to fold it and then store it in two separate pieces. I'd prefer it if the unit folded as one piece for quick and efficient use and storage. May 15, 2011
Great after smell wears off I really liked this luggage rack but when it arrived it smelled horrible- smelled very strongly like chemicals!!!!!!! I was debating whether to send it back but decided to put it out on the patio to air out. It must have been the finish being in the plastic in the box for awhile. The smell went away overnight and you can't smell anything now even when you put your nose right up to it. Stores easily when not in use and very practical for guests as we are short of drawer space in the guestroom. Very sturdy and a useful item to have. March 16, 2011
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Product:MI206-Porta Baggage Rack