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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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2-Pocket Embossed Organizer 4.6 5 58 58
Stylish and sturdy I was happy to receive the organizers quickly and well packed. They were exactly as advertised. I had to go to hardware store to get the correct hardware for drywall installation. They were easy to install, look great and feel solid in wall. Good investment for better home office organization. February 21, 2014
Beautiful practical product. Beautiful product and super practical. Great addition to the room. January 9, 2014
2 pocket embossed organizers I love Ballard Designs. Everything I order from your company arrives in excellent shape due to the perfect way items are packed. I have ordered several items, and they wear well. July 14, 2013
attractive way to store magazines I chose both the 2-pocket and the 4-pocket magazine wall-pocket organizers in the fleur de lis pattern. They came quickly and were very nice. The two-pocket will go in the bathroom, while the four-pocket unit is going in the great room. No more messy magazines all over the kitchen counters!! The color is good -- matches the wood floor. Haven't hung them yet as we just moved and have lots to do! Can't wait to start utilizing them. Great idea -- and they are sturdy and well made. June 29, 2013
Better than expected! I ordered two of these to attempt to control some of the paper clutter that comes into the house on a daily basis. They work very well for this. We installed them in the back hall where we enter the house and have delegated spots for each of us. It is helping so much on keeping the counters clearer. The pockets are deep and wide, so they hold lots of mail. They are sturdy and look beautiful in our Tuscan styled home. I highly recommend them. March 3, 2013
love them so much, i bought more last year i purchased two of the 4 pocket embossed organizers, and they have been such a god send keeping me organized with work. Well, now that i have taken on yet another managing position at work, I needed yet another set to keep those items in eye sight but organized so i always knew what was going on with those accounts. Plus, in my home office they look stunning. Can't rave enough about this product. The only thing i would suggest is, if you ever re-work item, i would make the pockets the tiniest bit wider so files easily can be pulled in and out. i've started placing them on their side so i have easier access. But all in all, i've purchased twice and couldn't be happier with my decisions. Wonderful product!! February 9, 2013
looks great this product really helps with organization, and looks good as part of the decor of the house. The only thing I would change is to make it a little less deep for easier access. January 10, 2013
Good Quality Really like this organizer. Bigger than I expected and a lot sturdier than I thought it'd be. The color is pretty and the design is done well. Overall - very happy with the product! January 2, 2013
Well received gift I purchased this organizer for my son who lives away thinking he would put it in his home office. We were skyping and I saw the look on his face when he opened it. He and his wife both loved it! They had many ideas of how and where to use it. I did not see it (in person), but those who did thought it was very nice. December 28, 2012
Better than expected! Purchased this as a gift for my husband's office. The construction was sturdier than I had expect and it was very simple to mount. Would have loved to have it in black or nickel December 26, 2012
Organized with Style! I purchased this Organizer to keep things tidy in my "corner office" at home (i.e., the corner-shaped computer desk/set-up off our breakfast room). It, along with a couple of pieces of artwork, finished things nicely and ties in well with the other copper accents that are a part of my decor. This item is of high quality/construction and is easy to hang. December 21, 2012
great quality Love this in my study! Looks great, mounted easily and is made very well! December 17, 2012
Product construction We liked the size and style of the product but a couple to construction items have flawed the product. First the organizer was not square. Lining up one side with a wall made it out of square with the other wall. It was a bigger problem since we were putting it on a small wall. Second was it should have had another set of anchor holes (probably at the bottom) to secure it to the wall. With four large storage areas a lot of weight can be put in this organizer. Another set of anchor points would have helped. December 12, 2012
great mail organizer I put this on the inside wall next to the front door so now everyone's mail is in their own pocket-one for me, one for my husband and daughter with the last for junk mail. It's lighter than it looks so it's easily mounted just about anywhere. Great product and nice design. The copper color is very nice. December 4, 2012
I love this product. It is actually as pictured. It provides a great way to keep my catalogs organized. November 15, 2012
Beautiful quality I was a bit skeptical of the price for this item, but now that I have it I am glad that I spent the money. It's really beautiful and definitely built to stand the test of time. September 13, 2012
Beautiful and practical organizer The pretty embossed copper organizer is a welcome addition to a formerly disasterous wall in my kitchen. I can store things in its' pockets, plus it's magnetic so I can put a few important items on the outside. So much better than my former mess of a bulletin board! September 6, 2012
Nice, Functional Product I purchased this 2 pocket organizer to hang in my laundry-mud room to keep incoming mail off of my dryer and counter. Not a fan of fleur-de-lis, I chose the diamond pattern, which looks clean and sophisticated. I particularly like how the rich copper finish adds a natural element to this room and works well with our knotty alder cabinets and trim. It hangs easily and is nicely made -- best of all, it solved my messy mail problem! July 18, 2012
great gift I purchased this for a gift. Good value, great gift June 19, 2012
Nice look! I hung this organizer in my entryway right beside the front door. It is great for stashing the mail, newspapers, catalogs, etc. until I want to go through them. It really helped to free up the entryway bench and the kitchen counter or table where that stuff used to end up. It does a great job of keeping the mess contained! Love the copper finish especially because my cats leave it alone (unlike a woven finish). March 17, 2012
Nice to look at and very functional. Perfect size! I needed something to hold my 12 by 12 inch paper and this works great. March 14, 2012
Love it! It's exactly what I was looking for! Thanks Ballard Designs! March 14, 2012
Very pretty way to stay organized This piece has met all of my expectations. Keep in mind this is hand assembled, therefore everything is not completely perfect, but I think this gives it added charm. March 7, 2012
Looks great and holds lots of things! It does look like aged copper and will hold anything from mail to keys. Great hanging by the back door. March 3, 2012
It turned out to be ugly in person It looked better in the catalog. Big, bulky and ugly. It's going back despite the fact that I have to pay for the item to be returned. March 2, 2012
Love the total look of this product I have ordered several times through Ballard, and have been very happy with each item. I am redoing my powder room, and this two pocket organizer will look great as a magazine holder. It has the vintage look and feel I was going for. I look forward to purchasing more through your company, as I will soon be doing a complete kithcen tear-out and remodel. Love the products and great inovations. Keep up the style and brands at affordable prices. Thank you. March 1, 2012
copper embossed organizer Looks great, good quality and serve its purpose. Love it! Good price especially having gotten it on sale. February 26, 2012
Love it This organizer now hangs on the inside of the pantry closet. I love the way it looks and how it helps keep my counters clear of all the clutter! It is meant to mount on a wall, not a door like I have, so we did have to figure out a way to anchor the bottom so it doesn't constantly bang the door. We Love It Though!! February 16, 2012
OK, but not as nice as pix portrays I was so excited when these organizers went on sale. I had looked at them for a long time, but felt they were priced too high for me. When they arrived I was disappointed. THe picture in the catalogue makes them look much richer. ANd, as a single older woman, they were harder to hang than I thought. Hooks would have been much easier. I do love your products and have never been disappointed before, but these will have to go back. February 12, 2012
Exactly what I hoped for The wall organizer is perfect for what I needed. It's attractive, well constructed, and very helpful for my much-needed attempts at organization! February 5, 2012
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Product:AE292-Pocket Embossed Organizers