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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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2-Pocket Embossed Organizer 4.6 5 58 58
Very pretty way to stay organized This piece has met all of my expectations. Keep in mind this is hand assembled, therefore everything is not completely perfect, but I think this gives it added charm. March 7, 2012
Nice to look at and very functional. Perfect size! I needed something to hold my 12 by 12 inch paper and this works great. March 14, 2012
Looks great and holds lots of things! It does look like aged copper and will hold anything from mail to keys. Great hanging by the back door. March 3, 2012
Love! This product hung easily on my wall at school and is a great asset to my everyday environment at work. It looks great and ads style to the concrete walls! February 2, 2012
Love these organizers! I love these organizers. They look great just leaning against the wall. Very sturdy and functional. February 4, 2012
attractive way to store magazines I chose both the 2-pocket and the 4-pocket magazine wall-pocket organizers in the fleur de lis pattern. They came quickly and were very nice. The two-pocket will go in the bathroom, while the four-pocket unit is going in the great room. No more messy magazines all over the kitchen counters!! The color is good -- matches the wood floor. Haven't hung them yet as we just moved and have lots to do! Can't wait to start utilizing them. Great idea -- and they are sturdy and well made. June 29, 2013
2 pocket embossed organizers I love Ballard Designs. Everything I order from your company arrives in excellent shape due to the perfect way items are packed. I have ordered several items, and they wear well. July 14, 2013
great gift I purchased this for a gift. Good value, great gift June 19, 2012
love them so much, i bought more last year i purchased two of the 4 pocket embossed organizers, and they have been such a god send keeping me organized with work. Well, now that i have taken on yet another managing position at work, I needed yet another set to keep those items in eye sight but organized so i always knew what was going on with those accounts. Plus, in my home office they look stunning. Can't rave enough about this product. The only thing i would suggest is, if you ever re-work item, i would make the pockets the tiniest bit wider so files easily can be pulled in and out. i've started placing them on their side so i have easier access. But all in all, i've purchased twice and couldn't be happier with my decisions. Wonderful product!! February 9, 2013
Love it! It's exactly what I was looking for! Thanks Ballard Designs! March 14, 2012
copper embossed organizer Looks great, good quality and serve its purpose. Love it! Good price especially having gotten it on sale. February 26, 2012
Just what I was looking for I just remodeled a home office area and was looking for something that would be attractive on the wall but also functional and had storage purpose. I had seen these before so when it went on sale I ordered. The reason for the 4 star instead of 5 is that one small area of the copper is a little bent but not enough to mar the look or return it. January 29, 2012
Product construction We liked the size and style of the product but a couple to construction items have flawed the product. First the organizer was not square. Lining up one side with a wall made it out of square with the other wall. It was a bigger problem since we were putting it on a small wall. Second was it should have had another set of anchor holes (probably at the bottom) to secure it to the wall. With four large storage areas a lot of weight can be put in this organizer. Another set of anchor points would have helped. December 12, 2012
Really useful in keeping everyone's papers organized. I actually bought this for my daughter-in-law, and got her the four pocket version, not the two pocket version. The organizer hangs near the garage door that connects with the kitchen, and every member of the family has a personal place to park papers and other items for work or school or other responsibilities. It helps everybody to find their things in a hurry, and keeps clutter from piling up. Besides all that, it looks good. March 16, 2011
Looks great I am pleased with the 4 pocket organizer. It looks great hanging in our home office and the pockets are big enough to hold a fair amount of papers, folders, etc. The only drawback was that it didn't come with any hardware to hang it, but we were able to find some that worked without too much trouble. July 5, 2011
This is a gorgeous addition to my home! This product worked perfect after my remodel/redecorating project. The sizes of each pocket are great. They are large enough to hold papers without having to fold them to fit. And the amount they hold is great. The finish goes beautifully with my decor as I used quite a bit of copper finishings. Thanks, Ballard Designs! March 16, 2011
This product is stylish and functional. I like it. It was exactly what I needed and it is very good looking. March 17, 2011
great mail organizer I put this on the inside wall next to the front door so now everyone's mail is in their own pocket-one for me, one for my husband and daughter with the last for junk mail. It's lighter than it looks so it's easily mounted just about anywhere. Great product and nice design. The copper color is very nice. December 4, 2012
Love it This organizer now hangs on the inside of the pantry closet. I love the way it looks and how it helps keep my counters clear of all the clutter! It is meant to mount on a wall, not a door like I have, so we did have to figure out a way to anchor the bottom so it doesn't constantly bang the door. We Love It Though!! February 16, 2012
Exactly what I hoped for The wall organizer is perfect for what I needed. It's attractive, well constructed, and very helpful for my much-needed attempts at organization! February 5, 2012
Most stylish and attractive organizer I purchased the 4-pocket embossed organizer as a beautiful organizer for my four children's school papers in my ornate French Country kitchen. This organizer is not only very attractive, but strong and durable. I could use it anywhere in my home and it would look fantastic. I highly recommend it for anyone who needs more organization without sacrificing style. March 31, 2011
Love the look -- very difficult to install Great idea, nice looking. EXCEPT that the placement of the opening for hangers makes it difficult to install without the screws or nails showing. Also should have a place to attach to the wall on the bottom, because it is not very stable when full of folders. Too bad someone didn't think about the design a little more carefully. . . March 16, 2011
Love it! Great organizer. My only complaint is that hardware wasn't included for hanging. June 3, 2011
It turned out to be ugly in person It looked better in the catalog. Big, bulky and ugly. It's going back despite the fact that I have to pay for the item to be returned. March 2, 2012
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Product:AE292-Pocket Embossed Organizers