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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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2-Pocket Embossed Organizer 4.6 5 58 58
Just perfect Love the organizer. Nice, deep pockets for filing. Color is beautiful - looks like a perfectly aged copper. I put magnets on the front to hold extra papers that are of importance and pictures too. March 16, 2011
Beautiful and practical organizer The pretty embossed copper organizer is a welcome addition to a formerly disasterous wall in my kitchen. I can store things in its' pockets, plus it's magnetic so I can put a few important items on the outside. So much better than my former mess of a bulletin board! September 6, 2012
attractive, inexpensive, simple solution to clutter We hung this on the side of a storage chest and it keeps the area around my husband's arm chair organized. He keeps his calendar & his to do papers in it. This means those items are not on the floor or coffee table. Works for me. March 16, 2011
The best wall organizer! I am planning on getting 1 possibly 2 more. Very sturdy and nice looking. It goes well with everything I have in the room. April 12, 2014
Nice Product- exactly as pictured. This product is exactly as pictured. Not heavy, easy to hang and a nice addition to the wall in my kitchen area where I hung it. Pockets are deep and hold quite a bit. I definitely recommend this product and would consider buying another one for my office area. April 9, 2014
looks great this product really helps with organization, and looks good as part of the decor of the house. The only thing I would change is to make it a little less deep for easier access. January 10, 2013
Beautiful quality I was a bit skeptical of the price for this item, but now that I have it I am glad that I spent the money. It's really beautiful and definitely built to stand the test of time. September 13, 2012
Better than I imagined. I was very pleased when I saw the quality and size of the wall organizers. The finish is a beautiful. There's plenty of room to hold 8 1/2 x 11 papers, magazines, etc. without things looking cluttered. I got these for my church to hold various types of information, but may need to get one for myself now. April 14, 2011
functions beautifully! what a beautiful way to organize the messiness of life! all my loose ends can be tucked neatly away; but, kept within reach. i hung this right over my desk in our loft. it is the perfect compliment to the space. looks like decor, functions like something from the office supply store. the best of both worlds! January 18, 2012
I LOVE IT! I've been looking at this for a little over a year and finally decided I needed to buy it. Well worth it. It makes organizing the kids papers so much easier. March 17, 2014
A pop of copper! I ordered this nice two pocket copper organizer. I put it in my kitchen to hold cooking magazines and it just looks fabulous on the end of a counter. Everyone walks into the kitchen and notices what a great addition it is..I love copper touches throughout my kitchen, and this is one of my favorite pieces now. Thanks Ballard Designs for such great quality that it holds up in a designer kitchen! August 24, 2011
Two Pocket Embossed Organizer My husband and I recently downsized and have a home with an open floor plan so every inch is carefully used. This two pocket embossed organizer fit well along the side of my kitchen cabinets and holds calender, papers, address book, etc. We are very happy with it. June 3, 2011
Review for 2-pocket embossed organizer I love it. It is exactly what I wanted; the color and design. It looks great and keeps me organized by the telephone/message center in my kitchen. And it was not too expensive. I love everything I've purchased from Ballard. Thanks. Chris March 18, 2011
Love the organizer I bought this to hang in my kitchen to collect the mail that comes for my two twenty-something sons who no longer live with me but still get mail at my house. It works wells and looks really nice in my kitchen. It is as expected. March 16, 2011
Craftsmanship is awsome I hung this item in my kitchen; great for collecting bills and magazines that would normally be scattered on my counter. Get lots of compliments! June 1, 2011
The copper adds a classy touch to a home office decor. I love these pieces. I purchased two; they are functional and attractive. The copper can compliment any decor from casual to formal. March 16, 2011
LOVE LOVE I bought the 2 & 4 pocket and I just love them.I have in my salon. March 18, 2011
Terrific Stylish Catchall This product is a super clutter catcher. Love how it sits right above my mailbox and close to the entry. Now my bills, magazines, and newspapers are instantly organized! October 6, 2011
Better than expected! I ordered two of these to attempt to control some of the paper clutter that comes into the house on a daily basis. They work very well for this. We installed them in the back hall where we enter the house and have delegated spots for each of us. It is helping so much on keeping the counters clearer. The pockets are deep and wide, so they hold lots of mail. They are sturdy and look beautiful in our Tuscan styled home. I highly recommend them. March 3, 2013
Beautiful practical product. Beautiful product and super practical. Great addition to the room. January 9, 2014
Well received gift I purchased this organizer for my son who lives away thinking he would put it in his home office. We were skyping and I saw the look on his face when he opened it. He and his wife both loved it! They had many ideas of how and where to use it. I did not see it (in person), but those who did thought it was very nice. December 28, 2012
Organized with Style! I purchased this Organizer to keep things tidy in my "corner office" at home (i.e., the corner-shaped computer desk/set-up off our breakfast room). It, along with a couple of pieces of artwork, finished things nicely and ties in well with the other copper accents that are a part of my decor. This item is of high quality/construction and is easy to hang. December 21, 2012
Good Quality Really like this organizer. Bigger than I expected and a lot sturdier than I thought it'd be. The color is pretty and the design is done well. Overall - very happy with the product! January 2, 2013
Better than expected! Purchased this as a gift for my husband's office. The construction was sturdier than I had expect and it was very simple to mount. Would have loved to have it in black or nickel December 26, 2012
great quality Love this in my study! Looks great, mounted easily and is made very well! December 17, 2012
I love this product. It is actually as pictured. It provides a great way to keep my catalogs organized. November 15, 2012
Nice, Functional Product I purchased this 2 pocket organizer to hang in my laundry-mud room to keep incoming mail off of my dryer and counter. Not a fan of fleur-de-lis, I chose the diamond pattern, which looks clean and sophisticated. I particularly like how the rich copper finish adds a natural element to this room and works well with our knotty alder cabinets and trim. It hangs easily and is nicely made -- best of all, it solved my messy mail problem! July 18, 2012
Nice look! I hung this organizer in my entryway right beside the front door. It is great for stashing the mail, newspapers, catalogs, etc. until I want to go through them. It really helped to free up the entryway bench and the kitchen counter or table where that stuff used to end up. It does a great job of keeping the mess contained! Love the copper finish especially because my cats leave it alone (unlike a woven finish). March 17, 2012
Love the total look of this product I have ordered several times through Ballard, and have been very happy with each item. I am redoing my powder room, and this two pocket organizer will look great as a magazine holder. It has the vintage look and feel I was going for. I look forward to purchasing more through your company, as I will soon be doing a complete kithcen tear-out and remodel. Love the products and great inovations. Keep up the style and brands at affordable prices. Thank you. March 1, 2012
OK, but not as nice as pix portrays I was so excited when these organizers went on sale. I had looked at them for a long time, but felt they were priced too high for me. When they arrived I was disappointed. THe picture in the catalogue makes them look much richer. ANd, as a single older woman, they were harder to hang than I thought. Hooks would have been much easier. I do love your products and have never been disappointed before, but these will have to go back. February 12, 2012
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Product:AE292-Pocket Embossed Organizers