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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Rated 4.2 out of 5 by 11 reviewers.
Rated 4 out of 5 by These pendant lights fit perfectly into the new kitchen Changing the two recessed lights into pendants was easy with the description in the BD catalog of the style and color. The adapter kit was also helpful in the transition . One problem was that the directions were a little too brief, and the cord almost didn't fit into the receptacle. Also the shade sits a little loose above the light bulb. They look great and the light cast is a warm glow. Lots of compliments! November 9, 2015
Rated 5 out of 5 by Great Idea! This pendant light is such a nice idea and can be installed without a professional. It made a huge difference in my kitchen! August 29, 2015
Rated 4 out of 5 by Beautiful Light First, I have to say that I love this light. I put it over my kitchen sink and it looks great. My only complaint is that the directions were not really complete. They left out a minor, yet crucial piece of information. When you put the ceiling plate up, it only says to push it up and tighten the nut. After I did that, the ceiling plate would not stay flush with the ceiling. After researching similar items elsewhere, I found out that you have to keep some tension on the cord while you are tightening the nut. After that it took about a minute to complete. I wish I had that information to begin with! I also found that it may have been easier to attach the shade prior to putting the wire up. Other than those two frustrating things, I really love this light! August 11, 2015
Rated 5 out of 5 by Color is great! Love this shade. I was worried that it would be too gray, but it sorta changes colors depending on the light, so it is perfect for our space. Really updated our kitchen. June 19, 2015
  • 2015-11-29 T10:37:52.695-06:00
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Product:LS465-Small Industrial Metal Shade - Pendant Adapter

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