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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 16 reviewers.
Rated 5 out of 5 by EASY AND BEAUTIFUL We bought two of these in burnt red for our breakfast nook and they look wonderful. They were easy to install and the color is absolutely gorgeous. Start to finish it took me 20 minutes and thats only because i had to take the old recessed light housing down. January 10, 2012
Rated 5 out of 5 by Beautiful Shades! Just received my lights today and I love them! So easy to install. I put two of the 18 inch cheetah shades over my bar/kitchen sink and they really add a lot of character to the room. I love them and will be ordering one for my laundry room. This is exactly what I was looking for at a great price! February 10, 2012
Rated 5 out of 5 by Don't hesitate! If you are sitting on the fence about these.... don't! Go ahead and buy! I bought 2 of the 18" in grass to go over my large kitchen island. They have transformed my kitchen! They look so elegant, and way more expensive than they are! Super easy to install, it took my husband and I about 30 minutes to get them both hung. I would recommend buying the diffuser as well, it really polishes off the look, and your not staring up into a stark light bulb. July 5, 2012
Rated 5 out of 5 by After looking at many sites I selected your Drum Pend Thank You, Your deep red hanging light was well made, easy to install, and my customer loves it. Also the price was very fair. This old idea now available allows people to light up dark corners. Sincerely, D.J.Quick Inteiors September 2, 2012
Rated 5 out of 5 by I absolutely love this product. The only difficulty we had was trying to get all three lamps to fall at the same height. It took a little doing, but we did it and the result is fabulous. December 6, 2012
Rated 5 out of 5 by Plug in light adapter w/Drum Pend Shade No off/on switch missed in the description. Great otherwise! May 31, 2013
Rated 5 out of 5 by Easy to install, excellent option for can lighting. These drum pendant lights look great, are easy to install and are a good value for the price. Installed 2 of them in existing can lights in our bathroom, above the vanity, and it updated the look of the whole bathroom. Love them. August 4, 2013
Rated 4 out of 5 by Great quality product The drum light was a good quality product. I love it! The only feature that I wish it had was an off/on switch along the cord or at the drum so you wouldn't have to plug/ unplug for use. July 21, 2012
Rated 4 out of 5 by Great product This is a great product that I couldn't find anywhere else. It looks good - especially with the diffuser. The only downside is that I wish it used a brighter bulb than 60 watts. November 22, 2013
Rated 3 out of 5 by Great overall look I love the look of this pendant ... the seagrass shade and beautiful fabric covered cord (a full 20'). However, I was disappointed to find that the light can only be turned on by physically plugging and unplugging the light (not convenient if located behind a couch!):( Unless your outlet is wired to a wall switch, plan on going to your local hardware store or Target and buying a battery operated "remote" light switch. June 13, 2012
Rated 3 out of 5 by Perfect Look! I installed the pendant light over my farmhouse table and it looks amazing. The adapter quality was a little lacking and we had a difficult time getting the cover plate to stay flush at the ceiling over the recessed can rim because the nut is plastic and would not thread properly. We tightened the nut, and then slid the cover plate up the cord to the ceiling and it sat flush at this point. Overall it is a beautiful look and a very good price point. August 20, 2012
Rated 2 out of 5 by Thin construction The lamp shade was not the quality I expected from Ballard Design. Very thin construction covered in burlap. This would not have withstood a day in our family room! Additionally, this product arrived damaged. The box was much larger than the lamp shade, but there was inadequate packing material to prevent the shade from being crushed. Unfortunately, in order to receive a new shade, I would have had to pay for it again while sending back the other one. I choose to return and not re-order. Disappointed. December 30, 2012
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Product:LS399-Drum Shade - Pendant Adapter

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