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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Drum Pendant Shade Adapter - Recessed Can Light 4.5 5 90 90
In LOVE with these lamps I read the reviews before ordering & couldn't wait to leave my own! We got these in the mail today & within 30 min, both were up hanging in my kitchen. They were SO EASY to install. Just pulled the existing bulb out of the recessed can, screwed the adapter in and screwed the cover on. I attached the shade and poof...it was done. The hardest part was making sure the 2 shades were even with each other over our island. I cannot tell you how beautiful they are, how well made they are and most of all, how easy they were to install. My husband and I went around the house after trying to see where else we could add these...they are such a nice and beautiful addition. I couldn't be happier and am so pleased that Ballard has done it once again! Great price as well...much less than hiring an electrician that's for sure! July 10, 2012
Very ingenious idea! This is one of those things you don't know you always wish existed until you actually see it. What a great idea! The fixture looks as though it was always meant to be there. We always hated having a can fixture over our breakfast table. Now the light is so much better, we enjoy having dinner there, too. It was a snap to install. My only regret is that it appears to have gone on sale within a month after I received it. Still love it, though! May 13, 2011
5-minute installation After the quick installation I can see why this item has been back-ordered. IT WAS SO EASY!! I ordered this kit in mid-Nov and didn't receive it until mid-Jan. To BD's credit, they did contact me via email throughout the two months to ensure I still wanted the item delivered, even though it was taking so long to receive. I would definitely order one of these again, even if I had to wait another 2 months. The pic I uploaded shows a burlap shade. It looks washout out in the pic but in reality you can see the texture of the burlap very well (I have a 40w bulb in). January 28, 2012
Difficult to get even The look of the natural shade is great and it is very sophisticated. But as far as the ease.... get your ladder and plan to spend some time. Have matching light bulbs because you will have a different color shade if they don't match. Then getting the ceiling plate flush with the ceiling is very difficult and I notice the gaps. Anyone have any suggestions? I put double stick tape and it still isn't right. Getting all three shades to line up is also not easy.. plan to go up and down the ladder many times.. I saw the reviews about a 5 minute job and thought no problem. Finally I walked away and vowed to come back with the ladder another day. Some better instructions would help. Any suggestions to the above problems Ballard? March 14, 2013
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Product:LS399-Drum Shade - Pendant Adapter