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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Lighting
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Piedmont 4-Light Lantern 5 5 11 11
Outstanding!!! I was trying to copy a professional decorator's "look" I had seen in a picture...and not pay $1,800. Needless to say I looked in my new Ballard's catalog and found facsimile there. Hung it immediately upon arrival. I am thrilled with my "decorator look"...and I could not believe how fast it arrived. Thank you! Thank you! and thank you! February 28, 2015
Stunning entry light! The piedmont lantern is just the perfect touch to our entry way. We had a low grade builder light that I'd been wanting to change since we moved into our home and knew I wanted a lantern of some sort. I spotted this one in the Ballard catalogue and knew it was THE one! It took my husband less than an hour to install. I will say it's heavier than it looks. Very solid. Once the fixture was installed I had to adjust the faux candlestick (light sockets) just a bit since a few were tilted but otherwise it was perfect. Puts out tons of light with (4) 60 watt clear bulbs. I've received numerous compliments on the light fixture. If you're contemplating the purchase go for it, it really is stunning. February 19, 2015
Beautiful! I looked for months online for the right lanterns to replace the small pendants over my kitchen island. I came across these, and I liked the style and size for my space. I was somewhat concerned about the quality because the price was so much better than similar lanterns I was considering. I could not believe when they arrived how nice they were. I selected the black, and I just love them! I would not hesitate to recommend these lanterns. You will not be dissappointed! February 18, 2015
this product is well made and true to size and color This is my first time purchasing lighting from Ballard and I have just placed another order today, your products are true to quality and just what I have been looking for. Shopping in the middle of the country in a rural area has its challenges, Your prices are very competitive and I have seen lots of savings, with discounts and upfront prices being lower than most of your competition. Thanks Ballard for being there when we designers need you. Glenda Blomberg Design February 15, 2015
  • 2015-03-27T08:38:49.431-05:00
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Product:LC782-Piedmont 4-Light Lantern
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