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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 216 reviewers.
Rated 5 out of 5 by Perfect little cabinet I love this cabinet. It is beautiful, only lightly distressed (I got it in white), and a great size to fit in a nook, corner, or small space under a window. My only problem has been that I can't figure out where to put it! I have three places that it would work in; for now I have settled on the foyer. Keep in mind, it IS small and very shallow in depth, so it does not fit everything. You have to pick and choose carefully what you want to put in it. I have candles in the drawer and extra wine glasses and candlesticks on the shelves. July 18, 2012
Rated 5 out of 5 by Well made and of great quailty I love it !!! Great size for my guest bath. The quailty is excellent. Solid door closures, sits level, very well made. The italian green is a beautiful color. Very Stylish. July 18, 2012
Rated 4 out of 5 by delightful It is good on all counts - just wish they could be made in north (or south, for that matter) america. July 13, 2012
Rated 5 out of 5 by Piccola cabinet It's the perfect size and is a handsome piece of furniture. July 13, 2012
Rated 5 out of 5 by I love this cabinet!!! This cabinet had been on my wish list for several years. I finally ordered it in the black finish. I was not disappointed when I got it. it is a great looking high quality cabinet. I've gotten many compliments on it already. I'm using it in my foyer to hold keys, etc. The additional storage space below will be used to hold seasonal decorations. I was pleasantly surprised to find it fully assembled! That was a bonus. It was also well packaged to prevent damage. Thank you Ballard Designs for a great little cabinet. July 12, 2012
Rated 5 out of 5 by Love this cabinet I love this cabinet. It is the perfect size. I wish it came in brown too! July 12, 2012
Rated 5 out of 5 by Just right! Bought new house w/very limited entry..This looks like it was made for site...Missing shelf when delivered, but customer service immediately had one shipped and all's well ! July 4, 2012
Rated 4 out of 5 by Quality piece of furniture I was pleased that the cabinet looks exactly how it looks online. (I purchased it in black) I called customer service when I couldn't find the shelves but found it when the rep suggested I look at the bottom of it. I placed the cabinet in my foyer and hung a decorative mirror above it. Overall I am very happy with it. June 28, 2012
Rated 3 out of 5 by The right size for my space. This cabinet is the right size for the space in my home. It's difficult to find a cabinet of such narrow depth, which is what I wanted. I also needed a cabinet that wasn't very wide, & it fit that requirement. The muted light green color is tasteful rather than bold & garrish. The small drawer has no track to hold it level when it's pulled out, so you have to be careful that it doesn't fall to the floor if you pull it a little too far. June 28, 2012
Rated 5 out of 5 by Perfect and Petite! This little cabinet is perfect in all ways -- construction, size, design, and value. Very pleased. June 26, 2012
Rated 5 out of 5 by Piccola Cabinet This is the perfect little piece for a small entry way. It takes up minimal space, adds a bit of storage and looks fabulous! Another beautiful quality piece from Ballard Designs! June 24, 2012
Rated 5 out of 5 by Great size and design I have had my eye on this cabinet for awhile. The sale price made it an easier decision. I have the piece by my front door and it is the perfect size for a small area. I also ordered the Southern Living white trays and use the small one to hold keys and mail. Ballards customer service was great! The inside shelf was cracked and I was missing brackets. They shipped me the new items right away. June 20, 2012
Rated 4 out of 5 by Very narrow & fit in a tight space Overall I am pleased with this product; the quality is good. I was able to fit in more books than I expected. I did not attach it to the wall with the hardware provided, and am careful when opening the the door as the magents are quite strong. The only real downside is the drawer... there is nothing to stop it from falling out of the opening (which I did read about in other reviews). For the price charged, I feel this is a detail that could easily be fixed. June 20, 2012
Rated 4 out of 5 by Just what I was looking for I was looking for a nice cabinet for my foyer for quite some time. I have a narrow wall that you look at right when you walk in the house. This fits perfectly! It is overall sturdy and has decent storage for such a petite piece. The only drawback is the drawer doesn't have a catch so it can fall out if you pull it out too far. Overall, it is just what I was looking for. June 12, 2012
Rated 5 out of 5 by good things come in small packages! this is a great little piece, perfect in my hallway that is not too wide but needed a little something. i especially love the green finish. another win for ballard - and me! June 9, 2012
Rated 4 out of 5 by Great Cabinet I purchased this cabinet in "Black." It fits perfectly in my powder room and is a great place to stash bathroom essentials like extra hand towels, tissue, or toilet paper. Very pleased with this purchase! June 6, 2012
Rated 4 out of 5 by Just the right size This cabinet is the perfect size for a small bathroom off the kitchen. I love the black color. It is just the right size for stashing toilet paper, baby wipes, ect I would buy again. June 4, 2012
Rated 5 out of 5 by Great for small spaces I purchased this in green for a small nook in a hallway. It's the perfect size and depth. The drawer is well made and the doors are hinged nicely. It arrived missing the shelf but after letting the company know, Ballards sent one which arrived in 2 weeks. There was no assembly required either which was great. May 30, 2012
Rated 5 out of 5 by Excellent Customer Service I love the cabinet; it's perfect in my entryway. When I received it, I didn't get the pegs for the inner shelf, and I emailed customer service to get them. I got a prompt response and they indicated they'd send them. The package I got actually contained the outer knobs, so I emailed again indicating that I needed the pegs and that I'd send the knobs back. Again, I got an prompt reply and was told I didn't need to send the knobs back. The pegs came within a week. I was very impressed and happy with customer service at Ballard, and will certainly be a repeat customer. May 22, 2012
Rated 5 out of 5 by Piccola Cabinet I ordered the green cabinet as an accent piece in a small hall between our guest bedroom and bath. It was a perfect fit, and allows storage for toilet paper, guest towels, soap, etc. Love the color - very dramatic against ivory walls - and the curved edges and sides make it perfectly sized without worry of anyone bumping into it as they pass by! Just love it. My only disparaging comment is that the draw doesn't pull out evenly - one could easily drop it as it comes out crooked. But, it isn't used often, so for me it is not a problem. I still would recommend this "little" cabinet. May 16, 2012
Rated 4 out of 5 by This cabinet is exactly how described. It's small and fit in unique spaces. I'm impressed with this cabinet. Quality for price is good, it's delivering what was expected. The only surprise was that it's a bit shorter than I envisioned. My husband opened and actually hung it on the wall before I came home as he thought it had to be a wall cabinet! It's borderline wall vs floor. But way better on the floor. The reviews convinced me to buy it. Shipping time was great. I'm impressed with Ballard as I'm a tentative on line shopper. May 16, 2012
Rated 5 out of 5 by Quality item Ordered this cabinet in black on Monday, arrived on Friday. Packaged very well, no assembly required. Cabinet is even better than pictured. Rich looking; sturdy. Size fits multiple places....bath cabinet, entry way, liquor cabinet. My husband even suggested we order another...a first for him! This is the second item we have ordered from Ballard and both times the quality/value of the items has been greater than anticipated. Will not hesitate to order from them again. May 4, 2012
Rated 5 out of 5 by Just the right size! Cabinet is very well made; fits in small powder room and holds soaps, toilet paper, and towels. Love it! April 16, 2012
Rated 5 out of 5 by Exactly what I needed! I needed a cabinet that could fit a small a space but have great style! This cabinet has quite a bit of room and stores my items perfectly. Great style, size and price! March 23, 2012
Rated 5 out of 5 by A little cabinet with great space. The cabinet is exactly what I wanted. It is only 10 inches in depth and fits right behind my entry door. The space in the interior is unbeliveable. I put all my vases in the cabinet and I have all my taper candles in the drawer. Great design... March 22, 2012
Rated 5 out of 5 by Great Product! Very pleased! The wood finish was great. It is a great fit for my small home office space. I'm considering purchasing the desk from the collection! March 17, 2012
Rated 5 out of 5 by Beautiful in my new kitchen... I just recieved today my Piccola cabinet, I was so pleased with the craftmenship,and the color is perfect, I ordered it in rubbed black. I just remodeled my kitchen and I am going to use it for my flat screen TV, it is just the right size and hieght, this is my first purchase from Ballard and will not be my last. I was also very impressed with the way it was packed, you can tell care was taken during this process. Thanks again Ballard, 2 thumbs up!!!!! March 12, 2012
Rated 5 out of 5 by Lovely cabinet for my small foyer This cabinet looks great in my small foyer off my dining room and blends in perfectly. It's the kind of piece I could use in 4 different spots on my new home March 11, 2012
Rated 5 out of 5 by Love the Chamford (beveled) side design Happy with the design, size, color and delivery packaging. The design matches the buffet server that I also purchased from you. You should offer a color choice that matches as well. February 16, 2012
Rated 5 out of 5 by Exactly as advertised in catalog-shipped safely-no damage-timely received! I will order again. I ordered the cabinet for my daughter, and it was perfect for her. She had mentioned she wanted it 3 months before x-mas, and I sneaked around to get it ordered. This was my first order. I was exceedingly pleased. I would recommend these products to all women and men. They are presented in the catalog exactly as they arrive. That is satisfaction. Thank you for these quality products for the public to buy with complete assurance of their purchase. January 15, 2012
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