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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.2 out of 5 by 6
Rated 5 out of 5 by SBHome Beautiful piece but tough delivery/set up.
I waited a long time for this piece. It is truly lovely and worthwhile. I ordered it in the distressed glazed sage and it is a muted soft green without being too overwhelmingly distressed....just as I had hoped.
The problem was the delivery. I wish that white glove and installation was offered. I would have paid extra as the movers scratched the top molding on my driveway. The piece is heavy and substantial so set up required hiring two people. It is important to note that the center brackets do not get screws.
Despite my problems, Ballard customer service was incredible, prompt, courteous and caring. They did all they could to assure my happiness and because of that, I would order from them again in a heartbeat! I can recommend this piece highly and can state that Ballard stands behind their products. Something that is rare in these times.
February 16, 2016
Rated 5 out of 5 by Jennabella2R Beautiful hutch
I had been looking for a hutch for our dining room for years and fell in love with this piece and the ability to choose customs colors. I knew I wouldn't be able to find a matching hutch for our dining room, which was ok, but has not been able to find a style or color to coordinate with it until I found this piece. We have a dark rustic table from pottery barn with light suede chairs. Our style is definitely more rustic/tuscan and thought the weathered chianti color would give the room a pop of color that it needs, and I was right!! It is a quality piece of furniture that is both beautiful and functional. The only mistake I made was not realizing that I needed to choose and pay for having them set-up the hutch. With regular delivery they literally just drop the LARGE boxes off and leave. It's a monster to have to unpack (it's packaged well), move and put together. Would recommend the extra white glove service. Overall, I LOVE LOVE LOVE this piece and will definitely be purchasing other pieces from this collection in the future.
February 1, 2015
Rated 1 out of 5 by Reordered Too white and had to be returned.
Sent back due to reason noted in the review summary.
January 29, 2015
Rated 5 out of 5 by Pappy I love this Hutch/Breakfront
I was so nervous buying such a large item on line. I was so pleasantly surprised when it arrived, with all the keys (and some extra), all the hardware for connecting the top to the bottom, and everything in wonderful working order. I love the latch top locks and turn key locks on all the cabinets. I love that I can adjust all the shelves to wear I want. I bought the fog gray, and the color matched so perfectly to my table that I had recently purchased from Arhaus that you would think it was the same collection. I highly recommend Ballard Designs. I have also purchased rugs and other pieces and never once had an issue! If they carried nursery furniture, they would have made thousands more off of me as I just purchased a full nursery for my grand-child.
June 23, 2014
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