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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Petite Tapered Drum Linen Chandelier Shade 4.5 5 15 15
Perfect shape, size and color! I ordered these shades to control the light from the chandelier in my dining room. These definitely were the right choice, and the color selection is perfect. May 13, 2015
Used to be prettier These are very nice shades, well made, but check the sizes on the internet as they are not necessarily the same as what is printed in the catalog. The catalog lists the same size for all Ballard chandelier shades when in fact some are a little smaller, some a tad bigger, I love the size of these as they are smaller. But the material used to be nicer, not as nubby. If you want a more rustic or casual look these are great, but they do not work as well with formal chandeliers. January 23, 2015
The Petite Tapered Drum Linen Chandelier Shade complemented my dining room chandelier perfectly. I knew that Ballard Designs would provide excellent value, but I still had to comparison shop to be sure. The big box stores and the home boutiques simply did not offer the variety of shades and choice of colors that Ballard Designs offers. The closest lamp specialty shop is across town, so I saved gas money by having Ballard Designs send the shades to me. The shades in cream gave my chandelier the completed look I wanted...no bare bulbs, and they did not compete with other lamp shades in the room. I am so pleased with my Ballard Designs purchase. December 10, 2014
Very beachy looking on my chandelier Love the different colors - looking at them right now. November 30, 2014
  • 2015-07-31T12:12:09.573Z
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Product:LS448-Petite Tapered Drum Linen Chandelier Shade
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