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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Orb Petite Chandelier 4.9 5 41 41
LOVE it! I bought it for our foyer. Works with 8' ceilings so don't be worried about that, you just can't use the extra rod "drop" piece that's included. Such a statment piece, I love it! Combines rustic (iron) with elegance and sparkle (crystal ball). Love the orb shape. I was worried I wouldn't like the bulbs being exposed (too harsh on the eyes) but it doesn't bother me. Plus you could always buy frosted glass bulbs. January 27, 2013
great light i hung this in my entry way to replace an outdated brass lamp. it is the perfect size and looks great February 14, 2013
All around a great light. I am decorating in updated traditional and this chandelier fits in perfectly. It gives off lots of light and the look is different from the usual. It was also easy to install. February 8, 2013
Cute light fixture I purchased the small Orb Chandelier for my dining room and loved it so much I purchased the petite to use for my 1 1/2 story foyer in an open concept house. Unfortunately when I received it I realized it is too small to have much impact. I'm going to repurpose it for a bedroom cause I still really like it. I purchased both in the old silver finish which I think gives them a nice airy feel, not too heavy but still unique enough that they stand out. January 2, 2013
Very pretty and unique fixture I love this chandelier. It is unique and very pretty. It casts beautiful shadows on the ceiling and the walls. The size is perfect - not too big, not too small, and provides plenty of light. Quality is pretty good. I am a very satisfied buyer of this item. January 12, 2013
The light is unique...different from what you typically see. I have been looking for a hallway light fixture for some time. As soon as I saw this in the catalogue, i knew this was it. I ordered it and I'm very happy with the product. January 21, 2012
beautiful This product looks just perfect in our new entry. I love the design and the light it produced. High quality fixture. February 4, 2012
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