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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire 9-Arm Grande Chandelier 4.8 5 341 341
This product is beautiful! I love my new chandelier. It looks just like the catalog and it was delivered very quickly after I ordered it. Good Job, Ballard! March 16, 2011
Love it...and so does everyone else who sees it I was a little concerned about the chandelier arriving without damage but even my contractor, who opened the box, was impressed with the packaging. Very secure. it is now hanging in a guest room and though I have never been a fan of overhead lighting in bedrooms, this is a soft light that enhances rather than overpowers the room. It's not overly dripping with crystal drops that are too formal but just adds a little elegance and that goes well with the bedroom furniture from the 1920s that belonged to my mother and father. Everyone who has been in the room loves it, too. I'm considering one for another bedroom but wish it were available in white. I'm working on it. March 16, 2011
love my purchase I'm so happy with my purchase. It is exactly what I was looking for, and happened to purchase when it was on sale. Great price! I love anything and everything Ballard offers!! It's my favorite home furnishings store. March 16, 2011
Perfect size for smaller rooms I love my Petite Claire Chandelier. She proudly greets guests in my front foyer which is not huge. The graceful lines make an elegant statement upon first entering the house. Now if only the rest of the house were so easy. Happy Ballard customer ~ Thank you March 16, 2011
Hey Good Lookin Love this and get so many nice compliments about it. Wish I bought two ! March 16, 2011
Great Chandelier I was pleased with the way the chandelier was securely protected for shipping and arrived undamaged. The size and style are ideal my room. Thanks Ballard Designs for providing beautiful home accessories for us at a reasonable price! March 16, 2011
This is a beautiful chandelier! I got this chandelier during a sale, so the price was more than right! -But even without the sale price, I recommend this chandelier to anyone who is looking for a sophisticated yet simple look. The house has small dimensions, so it's hard to find just the right pieces to fit into the space as well as my wishes for the space; this piece was the perfect answer. Love it! Great shipping and packing. Easily installed (with two people and a few hours, but still...). Beautiful results. March 16, 2011
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Product:LC212-Claire Chandeliers