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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Lighting

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Petite Claire Chandelier 4.8 5 109 109
Wow Bought this and the three light vanity lamp for my cottage style home. I decorate in country french and these lights are so pretty. I bought the bronze to get the pop of color with the sparkle. Will get the ceiling fixture for my kitchen this summer for continuity in a small house. Handyman had no installation issues. LOVE IT! March 31, 2012
Love it! Client loves it too! This chandelier is beautiful and looks just like I thought it would, after seeing it in the catalogue and online... the proportions were consistent and the finish very consistent. We chose Antique Silver and paired it with brushed nickel accessories in a powder room. It is light, airy, unique, and provides excellent lighting. March 28, 2012
Exclusive Eligance This is exactly what I was looking for. It will match an antique one that I have for years. This light is going in my kitchen. The only thing I was disappointed that it did not have enough gold leave on it. The picture shows it has more. It will have to do since I've had difficulty finding one to match my large chandelier. May 21, 2011
Very unique I love all the Claire fixtures. I had the wall fixtures in my previous house. I just purchased the medium Claire chandelier for my kitchen and decided to get the petite one for my foyer. After visiting my sister decided she had to get one too. Very nice, good quality and packing job is amazing. Love the bronze color. July 19, 2012
Beautiful Piece I bought two and hung them in my bedroom. They look gorgeous, and look much more expensive than they really were. I get complaints on them constantly. June 16, 2011
Great little chandelier... I ordered this in antique silver to go above my kitchen island and the 6-arm to go over my table in the breakfast nook. They each have a slightly different shape, so they look great together in my kitchen area. They have an airy, graceful, organic look.....like something from a Parisian flea market. December 17, 2012
Great packing Shipped inside of a metal frame cube so totally protected. Looks like pictures. Unfortunately, waiting on a remodel to actually install and use so have only inspected it through the packing. With minimal inspection, it looks delightful and perfect for a ladies dressing room in an 1890s Victorian. November 25, 2012
The faux patina and crystal size is impressive, but the craftsmanship is flawed. The faux patina and crystal size is impressive, but the craftsmanship is flawed. Each crystal is hurriedly attached to the base. None of them looked like twisted vines. I used a blowdryer to heat each "stem" and twisted each around a pencil. Very time-consuming to make it look like the photo. June 26, 2012
Perfect We ordered two in silver. One looks great in our foyer while the other one looks great in the upstairs hallway. Perfect size, perfect light disbursement and so pretty to see. Everyone who visits immediately notices the one in the foyer. My best friend is ordering one for her home. December 10, 2012
Charming and Perfect My husband and I could not be happier with this chandelier... we have the medium size as well and they are the perfect compliments to our living room and entry hallway. The packaging was like Fort Knox - very impressed with how they ensured all the delicate vines were protected! November 5, 2011
You will not be disappointed I love it! I ordered the gold and it's beautiful. My only suggestion is to be careful when/ if you want to move/ reposition any of the crystals - the wire is tight and one of mine snapped off. But it's not even noticeable because there are so many. You will not be disappointed. November 14, 2012
Designer I love,love love the chandelier.We put it n our master bathroom.Our design is Tuscany and it fits perfectly.Now with that being said,when delivered it was damaged,how this happened is beyond me I have never seen better packing.None the less it was damaged,disappointed. November 15, 2012
Great Purchase I absolutely love the "Petite Claire Chandelier." I had a ceiling fan in my bedroom and replaced it with the chandelier. It just added a special eloquence to the entire bedroom. The packing was great and it arrived in record time. I just love everything about it. January 2, 2013
Beautiful This beautiful chandelier arrived quickly. One of the crystals was broken off despite the fact that it was well packaged. Ballard sent out a replacement right away. The customer service was excellent. I would recommend this product and Ballard Designs. December 30, 2012
Beautiful, elegant small chandelier I bought the larger, six lamp Claire chandelier for my dining room. I liked it so much, that I ordered the smaller one for my entryway. It is every bit as elegant as the larger version, but scaled down for a smaller area. Very happy with my purchase! April 29, 2012
pretty petite chandelier This is a very pretty and unique small chandelier, which really looks great in my small foyer. It took a while to get here (backordered) but Ballard upgraded the shipping so it arrived as soon as possible. Great customer service, and great products! April 29, 2012
Petite Claire Chandelier is not made well. One of the decorative arms is loose. The crystals are most inadequately secured such that if you try to artistically adjust their irregular direction, they break off. Once installed, though, it would be difficult to make the decision to return it. February 23, 2013
This chandelier is super cute! I love this little chandelier. I have it hanging over a small dining area and it fits perfectly. When it is on it really sparkles. Would definitely recommend this size for anyone looking at hanging it in a kitchen or small dining area. November 14, 2012
Quality packaging, product, & policy The packaging of my chandelier was superior to anything I've ever received (I actually took a pic). The quality of the chandelier was excellent. Also, your return policy is fantastic. I highly recommend your store to all. Thank you March 14, 2013
Excellent Value, Beautiful I am so thrilled with this purchase...It is so beautiful and very well made...And still so delicate looking....The electrician that installed it for me..liked it so much I gave him the catalog and he is ordering one...I love it. December 20, 2012
if this chandelier were human, it would have a dazzling smile The silver Petite Claire was hung in my foyer today. Even unlit, its curved lines and tear-drop crystals are so pretty and unusual. I'm delighted with it (as I have been with everything else I've bought at Ballard.) February 20, 2013
Absolutely perfect chandelier. This was absolutely the perfect chandelier for over my tub. Tons of compliments and it arrived in what had to be the best packaging I've ever seen for a light fixture. Not one little twig or crystal bent or broken! November 4, 2011
This light is incredible!! I have wanted this light for a couple of years now and was thrilled when I received it for a Christmas gift. I put this in my formal powder room and it is more beautiful in person than in the catalog. January 4, 2013
beautiful piece It's word every penny . I am so pleased. It's the right size and it pulls all of my decor together in my new bedroom . The packaging of the item was done professionally. Overall an excellent choice. December 7, 2012
Elegant and classy!!!! Extremely satisfied!!!! The Claire Petite Chandelier is extemely elegant and adds the perfect touch to my foyer, and that it is the perfect complement to the Grand Claire Chandelier which I have in my dining room. November 27, 2011
FABulous Dahling!! You will not be disappointing in this charming little chandelier. I hung it in my remodeled master bath and couldn't be more pleased. It looks just as advertised, if not better. Thanks BD! January 22, 2012
Absolutely gorgeous! Very well packaged for shipping. No chance at all it would have gotten damaged! Just the right size for our 11 foot ceiling foyer. Sparkles and is light and airy. Love it! March 19, 2012
Perfection This is going in my bathroom and it is the perfect size and the styling is just wonderful. I love it and highly recommend it for the bedroom, bath or other smaller space. April 30, 2012
Beautiful chandelier Wonderful product. The only problem we had was with the written directions which were difficult to understand due to the misspellings and incorrect words in them. January 25, 2012
Perfect for the nursery!!! The size of the Claire Chandelier is perfect for a baby's nursery. The chandelier was delivered in a very secure container and was extremely easy to install. December 10, 2011
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