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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire 9-Arm Grande Chandelier 4.8 5 335 335
Perfect We have searched so long for the right light for our dining room. This is it! It is even better that it appeared in the picture. It arrived promptly, was packed very well and the price was amazing. We expected to have to pay much more. Thank you Ballard. January 16, 2014
Loved it before and love it again. I had the Petite chandelier in my foyer a few years ago. We moved and I purchased the six candle chandelier for my dining area immediately. Now am adding the petite again for my foyer. January 13, 2014
Classy! I absolutely love this chandelier. I put it over my bathtub and it is awesome. Well worth the price... January 11, 2014
Awesome! Love this chandelier. Even more beautiful that in the catalog. Amazing packaging. Great value...plus got it on their 15% off sale. Definitely recommend this product. July 18, 2013
Just what I wanted The price was excellent and the chandelier is beautiful. I have already gotten so many compliments on it. Great buy! January 10, 2014
Absolutely as expected This chandelier is beautiful and looks wonderful in my dining room. The packaging for shipping was terrific and it arrived in perfect condition. It is timeless and elegant, and as others have said, with a dimmer switch the sparkle and lighting are absolutely perfect. December 18, 2013
I love this chandelier! Many other companies carry similiar chandeliers at a much higher price point. Adds a lot to a dining room and the Etruscan Gold blends well with other finishes. May 31, 2013
Perfect! We searched high and low for a new fixture for our dining room before deciding on the 9-arm Claire in Etruscan Gold. We were a little nervous that it would be a bit gaudy but we were pleasantly surprised at how rich the color actually was. We also purchased the matching wall sconces. We had a rush on the shipment and received it by the 3rd business day, securely packaged and no defects. Oh, and the price - amazing!! Thank You BD!! November 14, 2011
Gorgeous, elegant chandelier! I love this chandelier! It has just the right amount of sparkle without being over the top. The delicate branches and leaves burst out into the "flower" crystals. If you are needing a little something special in your home, this one is it! December 4, 2013
Beautiful, elegant, just perfect. Packaged with extreme care, the chandalier arrived surprisingly quick and in perfect conditions. Easy to install, a hook between the ring and ceiling insert would have helped but we improvised. November 30, 2011
Gorgeous fixture at a reasonable price! I can't stop looking at my beautiful new chandelier in my entryway, which replaced the hideous and boring builder's selection. It ties the whole area together and I smile whenever I look at it! I wish you offered it in a 5 arm model. The quality is outstanding as well. May 30, 2011
Rich looking and great price Perfect fixture for above my bath tub and adds to the sanctuary I call my bathroom November 28, 2013
This product looks elegant We purchased two small chandeliers in bronze. They look really great in our master bath. The electrician was blown away with the packaging. Much more expensive chandeliers do not have this kind of packaging and arrive damaged. Not Ballard, they arrived in perfect order and are stunning! November 14, 2013
Great product for the money! Easy to assemble . Looks fantastic. Perfect for our house. November 13, 2013
This chandelier looks so sophistocated! This is a gorgeous chandelier. I had already purchased 3 of the Claire vanity lights so I suspected this would be just as beautiful if not more so. And I wasn't disappointed. I got it in the oil-rubbed bronze and it looks rich and sophisticated. Looks fabulous in my dining room. Thanks so much for such wonderful products. Always look forward to getting the catalogs. October 31, 2013
This chandelier exceeded all expectations. We understand why this chandelier has been a best-seller. It was made for our home in design and quality. One must put it on a dimmer to bring out the sparkle of the crystals. The color of the gold finish matches all other lighting fixtures in the great room perfectly. The vining of the fixture it unique. We love this product. October 28, 2013
Beautiful! I love this product! It really enhances my dining room. October 31, 2013
Gorgeous! This is a stunning addition to our dining room, especially for the price! We added a medallion at the ceiling and also bought the matching sconces which really finishes the whole scene. We bought it in bronze and it really compliments the cream colored walls and ceiling. April 10, 2011
Beautiful! When it arrived the box was damaged and we were afraid to see the condition inside . But! when we opened it the chandelier was packed so well, all was fine. Not only is it more beautiful than expected, it is also a perfect look for our room!! The sale price fit our budget and it looks sooo much more expensive. We Love it! D. from Philly December 27, 2012
Better than pictured! Hard to believe you can buy a chandelier from a catalog and it ends up being better than you expected. I was unsure of which finish to choose and the customer service person was so helpful in describing the finishes to me. She definitely led me to choose the best finish. It was difficult to see the finishes on the catalog page or online. Not long after we received our chandelier, we received a new catalog and it was on sale. I called Ballard and was given a credit, so am a very satisfied customer! October 17, 2012
On the side with fewer candle arms....there were only 14 crystals After looking at this chandelier for a year...I decided to purchase as my only Chistmas gift from a relative. After paying an electrician to hang it, and he left, I turned it on and noticed that there is a pretty large spot where there are very few crystals..unfortunately that was the very spot that was chosen to be featured by my electrician. I had to call him to come back and turn it around. Please check before installer leaves so you won't be disappointed. Now that he has turned it, it looks beautiful. December 23, 2011
This chandelier looks awesome After I had it put up everyone who comes into my house says how awesome it looks..I totally love it and so does everyone else, my husband was away at the time that i received it and when he got home he was floored on how great it looks, it goes with our furniture so well, our furniture is dark so i had to get the darker chandelier, and i'm so happy i bought that one, i'm thinkning about getting another one for the den in a differant color. I did alot of research on them, and looking in stores and online i couldn't find any one's that i liked and that was priced reasonable.. i'm very happy with the chandelier that i bought, i totally recommend it. August 17, 2013
A most beautiful Chandelier I was more than pleased with this beautiful chandelier. I am an interior designer and was looking for chandeliers for my own home. When I saw these quality options I purchased two for my kitchen for over my center island and for over my table. They work wonderfully and I have had so many compliments from friends and clients. I will never hesitate to show chandelers from Ballard as options to my clients for their decorating and design options! May 28, 2012
Gorgeous I ordered this in bronze for my formal dining room. It looks great and adds a ton of light compared to our old "builder grade" chandelier. Everyone notices the chandelier and I have received many compliments. May 28, 2012
Better In Person We have been looking at this chandelier for a couple of years now and finally decided to purchase it. It looks even better in person than in the pictures. Pacakaging was outstanding and there it arrived in perfect condition. The only warning/suggestion I have is that it only comes with 6 feet of chain. If you're like us and need more than that, it takes a bit of searching to find chain that comes close to matching. Other than that, I highly recommend it. November 19, 2011
Lovely..Well Packaged...Fabulous...What I expected Replaced my pub style tiffany in the dining area and created alot of wow factor along with updating the whole look of the room.Arrived in a huge well protected box. Came out perfectly ,arrived just days after I ordered it . Huge bang for your buck. Be prepared for alot of light from this fixture so be careful not to buy bulbs with too high of a wattage. December 29, 2011
Stunning eye-catcher This chandelier ships encased in a steel frame for maximum protection against damage. It comes with the faceted glass crystals already installed--a real time saver. It hangs above our dining room table and receives rave reviews from visitors. It is connected to a dimmer switch so as to control its brightness to fit the occasion. We like the beauty of the chandelier "as is," and are not using shades on the bulbs. December 2, 2011
Dramatic Lighting This chandelier is all that you expect from Ballard Designs. It has character and beauty that I could not find in other light fixtures. I replaced my builder grade dining room light with this and it really brings out the room. It coordinates perfectly with my other Ballard accessories. I love, love, love it. I looks beautiful with or without the shades. I like to remove or change out the shades occassionally to change it up a bit. October 6, 2011
extremely good value, beautifully constructed This item met and exceeded my expectations. It fills the room with light and is a real presense even when not lit. My husband and I were amazed at the thoughtful packaging for this item. It arrived in pristine condition and no assembly was required! Now we're thinking that the sconces would be a great addition. As always, Ballard delivers!! November 29, 2011
Not as pictured I live in a Cape Cod and this chandelier definitely is not as pictured. It is way more brown in color and way tooo bright when you put the light on. It also looks more sparkly in the picture, than it does in the room. The sconces are very small, almost unnoticeable compared to the very big chandelier and the overhead light fixture in the hallway very poorly made. Sits on ceiling a little crooked. So, overall not very happy with any of my purchase but will have to live with them since I already gave our other chandelier away (very pretty and right for my dining room) and how do I pack this up and send it back? It is a monstrosity to pack up, so live and learn. Should never buy this type of item from a catalog. :( April 25, 2012
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