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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 43 reviewers.
Rated 5 out of 5 by Solves so many problems! This is a terrific product and solves the continuous problem of pet food escaping the bowl and ending up a mess on the floor. Big bowls and a stable platform. Really a great solution. December 7, 2012
Rated 5 out of 5 by FINALLY! Finally, I have a way to corral the mess my 2 cats make. Before getting this tray, I would have to scoop up runaway food and wipe up water spills - no more! A simple tilt of the tray and all food bits fall back into the stainless steel bowl. So much easier now - thanks! December 1, 2012
Rated 5 out of 5 by Practical and pretty My dogs are messy eaters and this tray keeps water and food contained so my kitchen stays cleaner. I wish I had bought this years ago! November 30, 2012
Rated 1 out of 5 by does not fit snugly I specifically bought these (small size) due to the claim and reviews that stated the bowls fit snugly in the rubber rings as I have 2 large cats, 1 of whom thinks bowls are toys to be dragged around the floor. Unfortunately, the ones I got barely fit in the appropriate spaces at all, but optimistically I gave it a whirl. Within seconds of trying it out he, who shall not be named, knocked a bowl out very easily and was flinging the now empty bowl all around the kitchen. Alas, another failed attempt at outwitting him. The product looks really nice and is sleeker than most large pet trays which is all GREAT, but did not meet the most critical need of a snug fit. This could easily be fixed in a redesign. If your kitties don't need a snug fit, these are great... but wasn't that why these were designed? I never write reviews, but I am doing so to hopefully convince you to consider a redesign as I would order an improved version as your products are high quality and your customer service is excellent. I would give 5 stars for that! November 27, 2012
Rated 5 out of 5 by Cute and Well Made Product is just as describe. Works great at containing the mess our dog makes when eating! November 15, 2012
Rated 5 out of 5 by Simply the best. This Pet Tray with snug fitting food and water bowls is simply the best. From a logistical standpoint, it solves all the usual problems. Spilled water and/or food is no longer an option for my cat. Thank you, as always, for coming up with a practical and STYLISH solution! November 5, 2012
Rated 4 out of 5 by Problem Solver The best thing about it is that I no longer have water and food all over my floor. Unfortunately, the "Eat" and "Drink" designations are reversed from my cat's usual routine and as all cat humans know, cats are nothing if not creatures of habit. I do wish the bowls fit into the openings a bit better but having said that, my cat has not dislodged them so I guess that's a minor complaint. All in all, a great product to solve a particular problem. November 4, 2012
Rated 5 out of 5 by Solved my problem of wet floors I have a cat with an annoying habit of tipping his water bowl or stirring the water with his paw before he drinks. This is the only one of many things I have tried that actually keeps him from spilling water all over the kitchen floor. The bowls fit snugly enough into the rubber tray that he can't tip them easily, and if he splashes water out of the bowl with his paw, the rubber container catches and contains it. November 3, 2012
Rated 5 out of 5 by Love this product! Love this product. It keeps messes contained and is easy to clean. Simply rinse it out. The only drawback is that the water bowl needs to be bigger. I ended up changing mine out for a bigger bowl as we have a large dog. 00 November 3, 2012
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Product:AJ151-Pet Food Tray & Stand

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