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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Pet Food Tray with Bowls 4.4 5 39 39
Best quality of any tray on the market - it solves problems! My 11 year old 80lb. dog is the messiest eater of any I've ever had. To put it bluntly....she is a slob! This super heavy tray contains all the water she spills and food she drops with ease. The bowls are more than ample and they stay put within their rings on the tray. They don't budge no matter what she does to them. The black color is a serious bonus.....her mess is far less obvious on that dark background! February 12, 2013
solid but smelly My cat wouldn't go near the tray for several days because of the intense rubber just out of the factory smell. Once she got used to it and the smell started to taper off it works well. The side contain most of the overspill for a messy cat like mine! ;-) February 8, 2013
Excellent I bought the medium size for my Shih-Tzu because I was concerned that the small size might be too small for her water bowl, and I am glad I did. I absolutely recommend this product, the quality is outstanding and I did not have the issue some mentioned with the bowls not seating snuggly on the tray, mine are fine. The tray is actually entirely made of thick, flexible black rubber material. It looks great, with the little scroll designs and you just pick up the whole thing and move it over to the sink and rinse it out. The metal bowls are very nice quality and design and I am thrilled at how much neater her food area is now. I did not buy the stand as I have a small dog and the tray looks great sitting directly on the floor. May 11, 2013
The mat does stay put. I bought this for a cat that moved his dish all around the floor. Bought the small one. Really should have gotten the larger one as the dishes are quite small. Difficult to clean, the mat. December 12, 2012
Thought this would be suitable for my cats When I first saw the bowls, tray and stand I thought it would be a great idea for my cats. After having it now for nearly two months, it is not. The bowls are small and too deep. My cats are grown and no longer kittens. Re-naming the sizes would be better. The one for cats is really for kittens. Perhaps I should have bought the mid-size one as the premise is good. As it is advertised I cannot recommend it. My cats also don't like the bowls in the stand. I have to place them on the floor. February 15, 2014
Fabulous! Great compliment to my decor. Adorable bowls and rubber mat are perfect for keeping little crumbs contained. February 2, 2014
These look so upscale I bought the small size for my cats. They look like wrought iron and so much nicer than a bunch of random bowls sliding around and bits of food all over the floor. My cats are messy eaters. After I bought the small size I ordered the largest so I could put their dry food in those. The tray keeps the floor so much cleaner! January 9, 2014
Solved my problem of wet floors I have a cat with an annoying habit of tipping his water bowl or stirring the water with his paw before he drinks. This is the only one of many things I have tried that actually keeps him from spilling water all over the kitchen floor. The bowls fit snugly enough into the rubber tray that he can't tip them easily, and if he splashes water out of the bowl with his paw, the rubber container catches and contains it. November 3, 2012
This is a cute dog bowl but too small for a small to average dog. We have a Welsch Corgi and too small for him. Cute item but too small for our Welsch Corgi. We put water in both bowls. February 2, 2013
Very pleased This is a very well made tray, sturdy and stylish. The bowls on the small one are just the right size. I have a 9 lb. poodle and they are perfect size. My only complaint was the rubber smell, although it is better after awhile. April 24, 2013
Looks like a piece of furnture Replaced a plastic tall feeder and with the stand it is very attractive. Only suggestion would be that the round indented part where the bowls sit could be a bit deeper as water bowl tends to move and slosh around when big doggie like ours drinks out of it. Always needing to wipe it clean afterwards. August 24, 2013
Just What I Needed This product was just what I needed!! My dog constantly turned his water bowl over and made a mess of his food. Now, he can't turn the bowl over because it is secure. The bowls really fit snug and my floor stays clean. Clean-up of the try is so easy. I would recommend this food tray to anyone who has a dog who likes to make a mess. December 11, 2012
well made finally a food server that helps with my big dog's messy eating habits. I do wish the water bowl was a little deeper because my dog does still splash water out. but other than that it is a quality product. October 12, 2013
Nice tray! Very attractive, perfect size for my pet. Good quality, not too bulky. Easy to clean. Had been on the hunt for a elevated dish for my pet. She loves it. It is a little pricey but worth it. August 7, 2013
Pet Food Tray and Stand NOT You should know that the tray is sold separately from the stand!!! Not obvious from depiction. Feel deceived. May 30, 2013
Awesome product! I purchased this because my cat was a messy eater. Now we have no more food and water on the floor. I love it! July 1, 2013
great product Bought for my cat who is long on legs and loves to push around his dishes. With this raised feeder I can put his tray inside the top shelve and he cannot move it around the kitchen. It is also a good height so he is not leaning over his food so much. 2 thumbs up...... June 12, 2013
Tray is good height and great for sloppy dog. I have an eighty lb lab/chow mix who is a messy drinker. This tray is great for keeping water off of the floor. The stand is a good height. I recently moved my dogs food and water dish intoa visible place in our house, so its nice that the tray is attractive. The down sides are the bowls should be larger or the tray smaller and that the bowls dont really stay in the rubber circles when being used. May 29, 2013
Great product My cat eats dry food and has a tendency to get food all over the kitchen. The rubber mat catches the mess and looks nice. May 14, 2013
Durable product Perfect size. Bowls stay in place. Rubber pad very durable. May 2, 2013
great addition This is a great addition for your pets. It keeps any food from spilling on the floor. It is much easier for clean up!! It adds a touch of elegance as well. April 17, 2013
love it! I looked all over for a pet food tray with bowls included, and could only find it at Ballard. The small size is perfect for cats and the quality is great. Love it! March 21, 2013
Great for teacup sized dogs I ordered this tray feeding station hopeful, but slightly concerned, that my very small teacup poodle may not be able to reach the contents of each bowl. I was pleased to find this was not an issue and she can reach the food/ water easily. I was most delighted to find that the bowls fit really snug into their sectioned areas. For those with dogs who are food spillers (pawing at bowl until it overturns), you will love this. I do! February 8, 2013
This product is terrific! Thank you Ballard Designs for offering this wonderful product! I am the proud owner of 2, very messy, six month old kittens. I was looking for something to keep the mess from being tracked all over the floor, and I found it! I bought the large version, but use smaller bowls than those that come with it. The 2 inch sides keep the food crumbs and water spills contained. I no longer have to scrub the floor daily. Well worth the price. January 10, 2013
Best food bowls ever purchased. I recently bought this for my daughter's pet. It added class to her small Manhattan apartment. The bowls are small but perfect for her one cat. It contains the mess,cleans easily and is so cute! I love the design including the eat and drink by each bowl and the more please etched in the bottoms when it!s empty!! Ballard does it again! Love your products. January 6, 2013
Very cute This is a sturdy, nice-looking pet food tray/bowl combo. It looks good in our new dining room--much better than the standard issue mat you'd find at a pet store. January 5, 2013
Fantastic item I purchased the pet food tray with bowls for our 3 dogs when we go camping. We have a beautiful fifth wheel RV and the kitchen floors are tile. This works beautifully as they can't splash water all over the floor and yet the bowls are large enough for 3 dogs. I highly recommend December 15, 2012
Gives my little dog some class! The rubber food tray looks so much better in our little dog's feeding area. The tray can catch any overlapping water or food. Easy to clean. We even put down a small area rug in her little corner where the rubber food tray is. Now she has her own fancy dining area December 13, 2012
FINALLY! Finally, I have a way to corral the mess my 2 cats make. Before getting this tray, I would have to scoop up runaway food and wipe up water spills - no more! A simple tilt of the tray and all food bits fall back into the stainless steel bowl. So much easier now - thanks! December 1, 2012
Problem Solver The best thing about it is that I no longer have water and food all over my floor. Unfortunately, the "Eat" and "Drink" designations are reversed from my cat's usual routine and as all cat humans know, cats are nothing if not creatures of habit. I do wish the bowls fit into the openings a bit better but having said that, my cat has not dislodged them so I guess that's a minor complaint. All in all, a great product to solve a particular problem. November 4, 2012
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