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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
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  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Pet Food Tray with Bowls 4.4 5 39 39
Thought this would be suitable for my cats When I first saw the bowls, tray and stand I thought it would be a great idea for my cats. After having it now for nearly two months, it is not. The bowls are small and too deep. My cats are grown and no longer kittens. Re-naming the sizes would be better. The one for cats is really for kittens. Perhaps I should have bought the mid-size one as the premise is good. As it is advertised I cannot recommend it. My cats also don't like the bowls in the stand. I have to place them on the floor. February 15, 2014
Fabulous! Great compliment to my decor. Adorable bowls and rubber mat are perfect for keeping little crumbs contained. February 2, 2014
These look so upscale I bought the small size for my cats. They look like wrought iron and so much nicer than a bunch of random bowls sliding around and bits of food all over the floor. My cats are messy eaters. After I bought the small size I ordered the largest so I could put their dry food in those. The tray keeps the floor so much cleaner! January 9, 2014
Quality Feeder I just bought the small pet bowls with tray and the stand. Fortunately I have a local Ballard Designs so I was able to actually see it (and measure) before I bought it. I was hesitant to buy online/sight unseen as the reviews as to real world use were less than helpful. I could not decide what size (small or medium) to get for my dog. I have a Scottish Terrier who weighs 20 pounds. The stand: the medium stand is TOO tall. When adding the tray (which sits slightly above the top of the stand), it is nearly 11" tall. So, this stand is definitely more for a medium size dog but one closer to a larger breed dog. If that helps. The small stand with the tray is nearly 6" tall. This is the perfect height for my dog. The "tea cup" description is not accurate for the stand. The bowls: I worried about the size of the small bowls for my Scottie compared to the medium bowls (again, due to the "tea cup" description). But, the small bowls work just fine! I feed my Scottie 1 cup of dry kibble twice a day. The small bowl accommodates this just fine. And, my Scottie has no difficulties eating or drinking from the bowls. As to water, the size of the bowl is also not an issue as I refresh my dog's water frequently anyway. Frankly, if you have a small to medium dog, I think the small bowls have the added advantage of ensuring you don't over feed your dog. Portion control! The tray: the small bowls fit nicely in the rubber rings. No issue with this as some other reviewers mentioned. (FYI: I also noticed the medium bowls in the store's display fit correctly in the rubber rings.) There is a somewhat strong rubber smell right out of the box but the store display did not have this issue so I am sure the smell dissipates over time. Quality: excellent. The stainless steel bowls are nice (and the added "More Please" is a nice touch). The stand is iron. Sturdy and solid. Style: definitely does not look like your run-of-the mill dog feeder. Honestly, I have never seen anything like it before. The tray keeps the kibble and water off the floor (for the most part). And, it is very chic and stylish. Bottom line: I recommend it. November 3, 2013
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Product:AJ151-Pet Food Tray & Stand
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