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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Pet Food Tray with Bowls 4.4 5 39 39
Quality Feeder I just bought the small pet bowls with tray and the stand. Fortunately I have a local Ballard Designs so I was able to actually see it (and measure) before I bought it. I was hesitant to buy online/sight unseen as the reviews as to real world use were less than helpful. I could not decide what size (small or medium) to get for my dog. I have a Scottish Terrier who weighs 20 pounds. The stand: the medium stand is TOO tall. When adding the tray (which sits slightly above the top of the stand), it is nearly 11" tall. So, this stand is definitely more for a medium size dog but one closer to a larger breed dog. If that helps. The small stand with the tray is nearly 6" tall. This is the perfect height for my dog. The "tea cup" description is not accurate for the stand. The bowls: I worried about the size of the small bowls for my Scottie compared to the medium bowls (again, due to the "tea cup" description). But, the small bowls work just fine! I feed my Scottie 1 cup of dry kibble twice a day. The small bowl accommodates this just fine. And, my Scottie has no difficulties eating or drinking from the bowls. As to water, the size of the bowl is also not an issue as I refresh my dog's water frequently anyway. Frankly, if you have a small to medium dog, I think the small bowls have the added advantage of ensuring you don't over feed your dog. Portion control! The tray: the small bowls fit nicely in the rubber rings. No issue with this as some other reviewers mentioned. (FYI: I also noticed the medium bowls in the store's display fit correctly in the rubber rings.) There is a somewhat strong rubber smell right out of the box but the store display did not have this issue so I am sure the smell dissipates over time. Quality: excellent. The stainless steel bowls are nice (and the added "More Please" is a nice touch). The stand is iron. Sturdy and solid. Style: definitely does not look like your run-of-the mill dog feeder. Honestly, I have never seen anything like it before. The tray keeps the kibble and water off the floor (for the most part). And, it is very chic and stylish. Bottom line: I recommend it. November 3, 2013
does not fit snugly I specifically bought these (small size) due to the claim and reviews that stated the bowls fit snugly in the rubber rings as I have 2 large cats, 1 of whom thinks bowls are toys to be dragged around the floor. Unfortunately, the ones I got barely fit in the appropriate spaces at all, but optimistically I gave it a whirl. Within seconds of trying it out he, who shall not be named, knocked a bowl out very easily and was flinging the now empty bowl all around the kitchen. Alas, another failed attempt at outwitting him. The product looks really nice and is sleeker than most large pet trays which is all GREAT, but did not meet the most critical need of a snug fit. This could easily be fixed in a redesign. If your kitties don't need a snug fit, these are great... but wasn't that why these were designed? I never write reviews, but I am doing so to hopefully convince you to consider a redesign as I would order an improved version as your products are high quality and your customer service is excellent. I would give 5 stars for that! November 27, 2012
Not quite what I had expected. I liked the idea of having the bowls off the floor in a rubber tray that was easy to clean with space around the bowls for my sloppy little Cavalier. It is a very sturdy tray, but the bowls do not fit well in the spaces so they sit a little crooked because they are a hair too big. The dog doesn't seem to mind and it is not worth the bother to send it back, but for that much money, I expected that the bowls would fit. April 6, 2013
Good for spills I bought 2 sets of the large bowls and tray for my two lab/boxers in March 2012. At that that time they didn't have the medium size or I probably would have gotten that because the large size is pretty big. Check dimensions before you buy! The trays have been great for my two sloppy water drinkers to catch most of their messes and for catching any dropped food. The tray is very sturdy, doesn't move around on my hardwood floors and is easy to clean. Definitely better quality than others I have seen and much nicer looking too. The only complaints I have, as others have mentioned, the bowls don't fit as well as I had hoped. I did exchange a couple and that seemed to help but I still have one that always pops out. Also, the rubber on the edge of the tray wasn't cut smoothly and it's actually scraping up the baseboards that they are sitting next to. Perhaps the stand would help that problem, though the large size I need is a bit pricey. Overall I would still highly recommend this product. June 14, 2013
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