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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Pet Food Canisters -White Lacquer Finish 4.2 5 41 41
Best Looking Dog Food Container I wanted an airtight pet food container for my dog's food, but didn't like the way any of the plastic ones looked. I was thrilled when I found this metal canister and even happier when I received it. It is absolutely gorgeous and I have no problem leaving it on display in my kitchen. I have gotten so many compliments on it, everyone loves it. I purchased the silver one and I am a little worried about it getting scratched, but so far so good. I would definitely recommend this item for anyone who wants an attractive way to store their pet food. June 15, 2011
great find I have six Greyhounds (do rescue) so I needed a large dog food container. Was so happy to find the cannister which holds 40 lbs of kibble and it came in white to match my white kitchen. It looks great and is so useful. June 5, 2011
great quality holds a lot of dogfood and looks cute too. the included scoop is also helpful April 9, 2011
This product is both durable and attractive I purchased both the white lacquar dog food and cat food canisters. I keep them in my kitchen, on display, above my pantry. The canisters keep the pet food nice and fresh and add a lovely vintage feel. March 16, 2011
Great looking, easy open solution for bulk dog food This large can is very easy to open with one hand, even though the lid fits snugly. We needed something to contain the dog food that wouldn't turn over and spill kibbles everywhere like the bag does, and the Ballard Designs cannister is perfect. The aluminum scoop that is included is much nicer than I thought it would be---sturdy and looks good. March 16, 2011
Attractive Food Canister This is an attractive looking food canister that looks great in the kitchen and functions well as a dog food holder. I just wished that the side metal handles clamped up over the lid so that my dog couldn't nose the lid off himself and help himself to his food! March 16, 2011
This product looks nice but... The canister is certainly attractive and looks sharp in my kitchen. My complaint is with the design - I open and close the lid twice per day to feed my dogs, and after owning it only a few months, I can tell that the lid seal is getting weaker and looser. I fear that in time, regular use is going to make the lid too loose to keep the food fresh inside. A better design would have been to include locking gaskets or something..? If you plan to use this just as storage and only occasionally open it, this is a great product, but if you plan to use it every day, beware that the seal may not last very long. March 16, 2011
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Product:AM380-Pet Food Canisters
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