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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Pet Food Canisters -White Lacquer Finish 4.3 5 40 40
Not worth the money. This canister is attractive but useless. I put 7 lbs. Of dry cat food in it upon arrival. I open & close it once a day & it is super flimsy!!!! The lid has wrinkles from flexing while taking it on & off. The seams at the sides are starting to separate already. I've only used it for a month. I expected it to be premium grade metal coming from Ballard Designs. I found a better quality canister with lid at my local hardware store for $15. I definately don't think the words"cat food" are worth an additional $35 bucks. I'd ask for a refund but it's a royal pain to package & return it. November 16, 2011
Extremely Dissapointing! Seriously people....REALLY? I was so very excited to get my order of three, 2 for me and 1 as a gift (especially after reading rave reviews) and was truly shocked to find that they are nothing but flimsy white popcorn containers with pretty writing. As in another review I read (sadly missed it before purchasing) it's not worth the money just for the wording. I expected a heavy gauge steel bin and it's extremely flimsy. Sadly I'm returning all three and will try the advice of another reviewer and check out the hardware store.... I can write my own fancy label :-) April 24, 2012
The look is fantastic, but the metal is a little thin I'm thrilled Ballard finally made a smaller size of pet food canister available and the look is fantastic. However, when I got the pet food canister, I tried to pull the lid off and the edge of the can part bent out of shape. For storing pet food, where you have to open/close the top repeatedly over time, I'm a little worried about it holding up. If the top edge of the can was reinforced, it would be much better. We'll see how it goes. May 3, 2012
Bought 2 - whites do not match! I purchased 2 of the large for each of my dogs. I absolutely love how they look in the kitchen, so much better than keeping the big bag of food out. But I have to say I was very disappointed that the white color on both are different - and noticeably different enough that even my boyfriend noticed. I understand production runs can turn out slightly different. But I purchased 2 at the same time, in the same order, so I would think that before the items were shipped, they were looked at to make sure they both matched and there weren't any differences. One is a grey'ish/blue'ish white and the other a stark white. I would have been perfectly happy with 2 of EITHER, but not one of each different shade of white. So if you are buying 1, you will be very pleased. If you buy 2 or more, you are likely to have the same experience I did. And these are not inexpensive items, so very disappointing. July 16, 2011
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Product:AM380-Pet Food Canisters