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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Pet Food Canisters -White Lacquer Finish is rated
4.3 out of
Rated 4 out of
Great product, problematic shippingWell I have to say that these canisters are a very stylish way to keep pet food fresh and keep my mischievous cat from chewing holes in the pet food bags and stealing a snack! All of my friends ask where I got these! I have a small canister for Cat Food and a larger one for Dog food. The Cat Food canister arrive in a large box with some other items I had ordered... it was inside of a smaller box in the larger box and well protected- and therefore arrived in perfect condition. The Dog Food canister was not as well packaged- it was in a separate box, barely bigger than the canister itself- and the box had been squished, which crushed one side of the canister. The Ballard people were great! They promptly sent out a new one to replace it.... however this one arrived with the very same problem. Once again I called them and they were very accommodating, sending out a new one immediately. 3rd time was a charm because this one arrived undamaged and in perfect condition.
Date published: 2011-07-27
Rated 4 out of
Love the look of it so much more than plastic containersI absolutely love the look of this; so much more stylish than my old plastic flip top container. But it is very difficult to open, especially for kids. Every time I ask one of my children to feed the dog I find myself having to open the container for them, kind of defeating the purpose of them feeding the dog instead of me. But I am hoping that it will get a bit easier with time and they will be able to do it on their own soon. I like the look of it enough to help out for a while.
Date published: 2012-09-05
Rated 3 out of
Stylish, but...I ordered the large galvanized steel dog food container and am pleased with the size and look. Considering that it holds dog food, it looks stylish and blends with my stainless steel appliances nicely. The three star rating is because the lid is a little hard to get off and on, particularly for children who are responsible for feeding the dog. You have to pry your fingernails under the lid and pull. My son doesn't even bother putting the lid back on - which I find annoying. The scoop is nice though a little small, but works well enough. Overall a nice product, but I do wish the lid was hinged or had a handle. Something to make it easier to remove.
Date published: 2011-07-08
Rated 3 out of
Serves its purpose and looks Great!!!The product arrived exactly as picture.....I actually love the canister but have a problem with the quality....the lid and sides already have dents....overall it's what I was looking for and serves its purpose well....
Date published: 2012-06-03
Rated 3 out of
This product looks nice but...The canister is certainly attractive and looks sharp in my kitchen. My complaint is with the design - I open and close the lid twice per day to feed my dogs, and after owning it only a few months, I can tell that the lid seal is getting weaker and looser. I fear that in time, regular use is going to make the lid too loose to keep the food fresh inside. A better design would have been to include locking gaskets or something..? If you plan to use this just as storage and only occasionally open it, this is a great product, but if you plan to use it every day, beware that the seal may not last very long.
Date published: 2011-03-16
Rated 2 out of
Bought 2 - whites do not match!I purchased 2 of the large for each of my dogs. I absolutely love how they look in the kitchen, so much better than keeping the big bag of food out. But I have to say I was very disappointed that the white color on both are different - and noticeably different enough that even my boyfriend noticed. I understand production runs can turn out slightly different. But I purchased 2 at the same time, in the same order, so I would think that before the items were shipped, they were looked at to make sure they both matched and there weren't any differences. One is a grey'ish/blue'ish white and the other a stark white. I would have been perfectly happy with 2 of EITHER, but not one of each different shade of white. So if you are buying 1, you will be very pleased. If you buy 2 or more, you are likely to have the same experience I did. And these are not inexpensive items, so very disappointing.
Date published: 2011-07-16
Rated 2 out of
good lookingMetal is too thin, keeps denting from very light handling. Decorative wise very pretty. Size wise, great. I'd buy these for my friends/family if they didn't dent from normal use ex. Just opening the lid (which I keep on loosely) placed 3 dents in the lid. The sides dented from pouring food in it.
Date published: 2014-07-28
Rated 2 out of
The look is fantastic, but the metal is a little thinI'm thrilled Ballard finally made a smaller size of pet food canister available and the look is fantastic. However, when I got the pet food canister, I tried to pull the lid off and the edge of the can part bent out of shape. For storing pet food, where you have to open/close the top repeatedly over time, I'm a little worried about it holding up. If the top edge of the can was reinforced, it would be much better. We'll see how it goes.
Date published: 2012-05-03
Rated 2 out of
Cheap and flimsy lidI was super excited to buy the galvanized steel finish dog canister - I love the look of this and the canister itself is sturdy and has held up just fine. The lid, on the other hand, is ridiculously flimsy. I also have another canister in the chevron stripe and that lid is very sturdy, so I can actually compare quality here. I noticed it was flimsy when I first got it so the hubby and I were extra careful when putting the lid back on so as not to dent or bow it. Even with said precautions, it still became warped and dented fairly easily. It's disappointing to say the least. If you can overlook the cheap quality then get it. Had I known I was about to spend this much money on something so cheaply made, I would have never bought it.
Date published: 2014-04-27
Rated 1 out of
Extremely Dissapointing!Seriously people....REALLY? I was so very excited to get my order of three, 2 for me and 1 as a gift (especially after reading rave reviews) and was truly shocked to find that they are nothing but flimsy white popcorn containers with pretty writing. As in another review I read (sadly missed it before purchasing) it's not worth the money just for the wording. I expected a heavy gauge steel bin and it's extremely flimsy. Sadly I'm returning all three and will try the advice of another reviewer and check out the hardware store.... I can write my own fancy label :-)
Date published: 2012-04-24
Rated 1 out of
Not worth the money.This canister is attractive but useless. I put 7 lbs. Of dry cat food in it upon arrival. I open & close it once a day & it is super flimsy!!!! The lid has wrinkles from flexing while taking it on & off. The seams at the sides are starting to separate already. I've only used it for a month. I expected it to be premium grade metal coming from Ballard Designs. I found a better quality canister with lid at my local hardware store for $15. I definately don't think the words"cat food" are worth an additional $35 bucks. I'd ask for a refund but it's a royal pain to package & return it.
Positively, utterly French. This cheeky little tray is perfect for holding rings,
spare change or vanity essentials. Made of kiln-fired porcelain and hand painted with real gold. Oui Oui Cherie Petite Tray features: Arrives in a pretty gift box Great ...
It's an open bar. With our airy Sonoma Wine Bar Server, you
can create a generous bar and serving area in a space-saving footprint. The sturdy, tubular black iron frame has seven hardwood shelves: bottom, center and top are fixed; ...
We're always in search of unique accent pieces. These authentic pizza paddles
were found in Europe. Each is hand carved from solid wood and bears all the character-rich wear and patina you'd expect to find in a hard-working antique tool. ...