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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 60 reviewers.
Rated 2 out of 5 by Feels great, looks terrible Loved this mat when first received. After 4-6 months, now looks horrible. The spots from spills and water from the sink cannot be cleaned or removed. Extremely disappointed in the quality of how the mat does not clean up. September 29, 2015
Rated 4 out of 5 by Love it Would have given it 5 stars but when it arrived the chemical smell was very strong. Had to put outside for several days. Could even smell it through the open windows. It is great looking. Love that you can customize with your name. Cleans up very easily. September 14, 2015
Rated 1 out of 5 by It is so hard to remove the stains I bought this rug with regret. Several years ago, I bought the black one with the french restaurant menu, it was fine for wipe clean and using water hose. For this one, it is impossible to wash off the stain using water hose or wipe with sponge, no matter what I have tried. The design/color was great, but it is ruined by the stain. August 27, 2015
Rated 5 out of 5 by AWESOME I have purchased many of these mats for friends & family....they are truly perfect!!! May 3, 2015
Rated 5 out of 5 by Fits nicely in front of fridge It is a very nice cushy mat and the personalization adds a fun touch! February 22, 2015
Rated 4 out of 5 by good quality not accurate color This mat is good quality but I was disappointed in the color. It is not the same as the picture. I don't want to use it in my kitchen as originally planned because the color is so different and it is not returnable as I had it personalized. I am thinking of using it in the laundry room, what a shame January 29, 2015
Rated 5 out of 5 by Like It!....Luv It! Ordered Medium size and fits great at my kitchen island. A review stated that the color was (Orange looking)...not mine. Comfortable and fits my needs. We choose a city in Italy we had visited for personalization instead of last name. December 29, 2014
Rated 3 out of 5 by Received without Personalization The rug is fine, but it came without personalization and too much hassle to return just for that. Need better inspection before shipping. November 19, 2014
Rated 5 out of 5 by Great Buy! We have received so many compliments on this mat. It looks wonderful and fits in with our hardwood floors. Everything about it is top notch. Any spills have cleaned right off. Really happy! November 14, 2014
Rated 5 out of 5 by Very unique I love these mats, I purchased two. I have to say they are very good in quality & look great! November 3, 2014
Rated 3 out of 5 by Too Yellow The mat is much yellower than it looked online. It looked whiter with gray accents, but in person it doesn't go with my cabinets at all. I hate that it's personalized, so I'll try and live with it in the laundry room. October 10, 2014
Rated 5 out of 5 by Comfort Mat - It was a Hit! This mat was given as a gift and well received. Everyone wanted to know where it came from since it was personalized and very well made. It was Hit! and well worth the price. September 15, 2014
Rated 4 out of 5 by Unique mat Good quality, love the personalization. Not as "cushy" as the gel mats. September 14, 2014
Rated 5 out of 5 by Love it!! I ordered this rug even after reading the reviews about water spots, they are very minimal and and hard to see but if you take a damp paper towel, you could rub them right out. I don't think anyone would notice and I'm not sure I can tell. Love the rug and it's very comfy and extremely pretty! We had our name monogrammed on it too, fun!! July 14, 2014
Rated 5 out of 5 by Just right! What a perfect piece for our kitchen...large, very well made, personalization is perfectly done, comfortable in front of the sink. I've read other reviews that say it stains. It is washable, and I think what may appear to be stains are temporary discolorations from water. When I noticed a somewhat dark spot, I took a paper towel and pushed it into the "rubber" and the mark disappeared. The paper towel absorbed the liquid, problem solved. The rug I received is darker than the color on the site. It has more of a rusty color, a bit too orange, but never-the-less it deserves 5 stars. June 21, 2014
Rated 5 out of 5 by I Love this floor mat!!! This is a great mat for the kitchen, it is really comfortable and makes standing in the Kitchen for long periods of time easy and painless. April 7, 2014
Rated 5 out of 5 by Love it! I have had this mat for about a month and it looks great in my kitchen. I like the "heft" of it and it doesn't slip on my tile floor. April 3, 2014
Rated 5 out of 5 by The customization came out great. The custom mat came out great. It looks really nice with my hard wood floors. March 28, 2014
Rated 5 out of 5 by Great gift! Purchased the medium-sized mat for my parents' kitchen and it turned out great! Perfect size to go in front of your sink or other part of your kitchen, and padded nicely for comfort when standing for a while washing dishes. They loved it! January 7, 2014
Rated 4 out of 5 by Nice kitchen mat I bought this mat to go in front if the kitchen sink. It works perfectly there. I've tried other rugs in that location, but they either showed too much dirt or wouldn't stay in place. We have a dog so dark rugs show hair and this one does not. I have spot cleaned it with a damp sponge and it looks good as new. It is also comfortable under foot while standing for long periods of time. We have a wine theme in our kitchen so this is a great complement as well. November 14, 2013
Rated 3 out of 5 by Stinky kitchen mat Love the look of the mat but the rubber odor is so strong it actually gave me a headache. I washed it, left it outdoors for three days. Brought it back into the kitchen and still had to crack window. Finally after three weeks the smell is barely noticeable. October 18, 2013
Rated 5 out of 5 by Great Rug and Great Value We wanted to replace a rug in front of our island cooktop, something that had more cushion than our existing wool rug. We like the idea of an "anti-fatigue" mat, but they are unattractive. This rug fits the bill! It has a light cushion to it and it's personalized. We love it! October 14, 2013
Rated 5 out of 5 by Vintage looking I love this mat as it has an old world feel and is perfect for my kitchen! August 5, 2013
Rated 5 out of 5 by Beautiful Bar Mat I am very pleased with the look and quality of this mat. It looks great in our bar in front of the sink. It does not stain from water drippings. There is no smell to the mat. It is very good quality and I get great comments on it. I would definitely purchase this again! June 30, 2013
Rated 5 out of 5 by I love this mat So adorable. And it looks very expensive too. I would order another one in a minute. SO CUTE xoxo May 16, 2013
Rated 5 out of 5 by Awesome I love my mat! I read in another review that it leaves water stains so I was a little hesitant but I ordered it anyway. It did show the water marks at first but I think it might have been due to a chemical that they might coat it with at the end of production?? Because after I washed it once it didn't do it anymore. It washed fine but took FOREVER to dry because it's so thick and I was letting it air dry. Other than that it's a beautiful mat. May 4, 2013
Rated 5 out of 5 by cute & comfy The mat turned out great. The personalization looks good. It seems to be wearing well, though I've only had for a short time. Enjoying it and it adds a little flare to my kitchen accessories. May 1, 2013
Rated 3 out of 5 by Looks Better in the picture This customized mat looks better in the picture. Surface is dull, and a screen print material that would not work well as a mat, it looks very dirty after less than a week. Also, this product needs to be aired out for a while prior to bringing it inside, it smells very strongly of rubber. I was disappointed in the quality. It does make a unique gift. April 18, 2013
Rated 5 out of 5 by Comfort Mat really works! It is very comfortable to stand on for long periods. I am satisfied with it's function. The style goes with wood flooring perfectly. April 11, 2013
Rated 4 out of 5 by Great Gift! This item makes a great gift. It is an elegant personalized product that will wow the recipient since it is practical and whimsical at the same time. April 9, 2013
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Product:RM056-Personalized Wine Crate Comfort Mat

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