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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Personalized Pet Stockings 4.9 5 16 16
Unique! gifted at Christmas to friends who are "pet parents", they were a big hit all around, the personalizing just makes it all that more special! June 5, 2012
More adorable than what I was expecting It is cute in the picture but it doesn't really do it justice like seeing it in person. The monogramming looks great and the colors complement each other so well. I am not an animal print kinda girl so I was kinda worried about the leopard print but I don't even care. I am so happy with my purchase. I cannot wait to put them up. I actually contemplated digging out all the decorations just so I could put up my stockings. Makes me think about buying a couple of the other stockings for my husband and I so we can all have great looking stockings. My dog stockings put my old ones to shame...LOVE THEM!!!! November 14, 2011
Great buy I have been looking for cute stockings for my dogs for the last year and a half and have not came across anything I really like. I saw these in the catalog and fell in love with them, they have great quality. I also got the matching tree skirt along with three other personalized stockings. Would recommend to anyone. December 3, 2011
Great look, quality and size. I love the updated look of this stocking. It's the perfect size to fill with lots of goodies. The quality is also very good. The fabric seems quite durable. I would love to purchase more like it for the rest of our family. Even with the personalization, this product was received within a week. December 3, 2011
Nice Addition to Decor I've purchased 3 Dog Stockings over the past few years. I like that they are "classy" and blend in with other decor. The fabric this year is a little different than in years past, but still look very nice and coordinate. Love them! December 16, 2011
Perfect Personalized Stockings! I ordered all my personalized stockings from Ballard Designs. They are perfect. They look great and I get compliments on them every year. This year I ordered the personalized pet stocking for my dog and it came out great! Now my stockings are complete! December 5, 2011
This stocking is adorable!! I ordered for my daughter's pet. We both love the look of the stocking! Very well made and fabric is heavy enough to hold lots of goodies. The personalized name finishes it off and makes it special. November 10, 2011
Love It We got this stocking for our puppy because it matches our stockings that we also purchased from Ballard. Love the set that we now have. December 3, 2011
ADORABLE! The pet stocking is well-made, stylish, and has a great price point! I would definitely recommend this product to a friend! November 6, 2011
Beautiful and fun! Quality made and adorable. I can't wait to decorate and put up this stocking for my little dog. November 10, 2011
Adorable Pet Stocking! This is not your average Chrstmas Stocking and that's what I like about it! Cute, cute, cute! November 10, 2011
great fabric and trim with wonferful monogram High end materials, great price, quick shipment! Always satisfied with Ballard!!!! November 9, 2011
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