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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Personalized Pet Bowl Mat 4.6 5 19 19
Super Cute, and Washable How can you not love a pet mat that is machine washable. It is worth it to invest in one that you can clean up. The last few pet mats I have purchased have deteriorated quickly. January 7, 2014
Awesome I bought these personalized pet bowl mats for my adult kid's dogs for Christmas. I couldn't be more pleased. I know the will love them. Great mat - they are awesome!!! December 6, 2013
My daughters de-clawed orange tabby seems to like it I absolutely love it! Our lovely cat adores her new mat. Tres chic. November 3, 2013
Cute addition to food bowl We have wood floors in our kitchen so we love that this mat catches the spills and slurps of water that don't make it to our dog's mouth. We chose not to have it personalized as our lab is 12, and dogs don't hang around forever. Have not tried to wash it yet but hopefully it does ok on the gentle cycle, hang dry. May 24, 2013
Beautiful and durable Love this dog mat. It's very thick and durable. Wipe up spills easy (and believe me, my Lab spills!) I would definitely recommend! May 23, 2013
Good find Good size, easy to keep clean & love the personalization! March 29, 2013
Cute and functional I believe in making every room attractive, even the hard-working kitchen. My cats like to spill food on the floor (and I do to when I fill their bowls!), so this mat is a great way to add visual appeal while making it easy to clean up cat food. Overall I love this mat and think it's a great value, but my only complaint is that the cat version is an odd size. Since it's shaped like a fish, the top of the fish sticks out longer than the rest of the mat, and it doesn't sit flush up against the wall. I would prefer if the shape was more elongated so it doesn't stick out into my kitchen floor as far. March 25, 2013
Pet Bowl Mat Looks great under my cats bowls and people that come to visit love it too. March 19, 2013
Very cute food mat! Love the mat! It wipes off easily and is the right size for my big puppy! The personalization makes it look fun! January 21, 2013
Too cute! This mat is so cute not to mention easy to clean & durable. I received it much sooner than expected. January 18, 2013
Disappointed If I didn't personalize this mat with my pet's name, I would return it. The overall size is definitely smaller than I expected so plenty of dog drool lands beyond the area of the mat. The mat is also very thin. For the price I expected better. December 28, 2012
Love it! Very pleased with this pet bowl mat for our dog Jasper! It is larger than I thought it would be but is very nice and love that we had the option to personalize it. Was shipped faster than anticipated too :) Great product! December 28, 2012
Great Gift! Big, bold and adorable! Also a useful product due to its large size. If you don't have a large space for it, though, beware. It's large! Great for a big dog! December 27, 2012
Love it!! Large enough to catch all the splatters!! Protects the hardwood floor. I have it placed near the front door, and when I enter the condo, brings a smile to my face! Love the custom dog name detail!! November 30, 2012
Cutest thing I have ever seen!! This is the nicest pet bowl mat. It looks great and dresses up an otherwise very messy area!!! November 25, 2012
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Product:RM061-Personalized Pet Bowl Mat
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