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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 29 reviewers.
Rated 5 out of 5 by This plaque is classy Never for a moment did I think I would be disappointed with Ballard's quality and they didn't let me down again! This plaque is gorgeous and I didn't want my name personalized on this so I had my street name inscribed, instead. It goes so well outside our front door and looks sensational! May 6, 2015
Rated 4 out of 5 by beautiful I was so happy to receive this beautiful plaque. I just wish the back had a clip or a better hanger to hang it on the wall. March 19, 2015
Rated 5 out of 5 by Excellent workmanship I love this piece! It is of high quality and beautifully done. We received it long before it's promised date too! February 22, 2015
Rated 5 out of 5 by Very well made! I originally got this to put on our front porch, but when it came, I liked it so well I ended up hanging it in the dining room. Beautiful, and looks like it cost much more. February 16, 2015
Rated 3 out of 5 by Beautiful Design Arrived Twice on Damaged Piece of Wood Although customer service is excellent and they replaced the first damamged plack, the second one arrived cracked and chipped in the same spot. This leads me to believe that their quality control is lacking. I hesitate to order from them again. August 31, 2014
Rated 5 out of 5 by Perfect This plaque provided the perfect touch for our entry way! What a nice surprise when it arrived earlier than expected for our Easter dinner party. You made a special request with the vendor for that to happen and I appreciated it. Thank You! Ballard is just the best. You have unique items you don't see everywhere else. (my last purchase was your Lady Planter - also a gem). Ballard is about the only catalog I keep and love to peruse! May 16, 2014
Rated 1 out of 5 by This product is very cheap looking. Since it was personalized I cannot return this and I am trying to figure out what to do to make it look more as depicted online. It should have more of a vintage appeal and yet the crest on the top is bright gold and the overall feel is not at all what was anticipated. I will be extremely cautious about ordering this type of thing in the future. March 21, 2014
Rated 4 out of 5 by A very affordable product. We are pleased with our new home sign. I love the colors, subtle, not overpowering and it adds a nice touch. Thank you! February 26, 2014
Rated 5 out of 5 by Make your statement! My friends love it; especially when I told them the price. It looks fabulous by the front door. I am so glad I found it at Ballard's! December 13, 2013
Rated 5 out of 5 by Beautiful! I loveddd this so much! The writing and name is actually carved so it looks very elegant! It is also small enough to display in a kitchen so do not feel limited to only post outside. August 27, 2013
Rated 5 out of 5 by Beautiful touch This plaque looks wonderful on our cranberry colored wall inside our home. We felt it was too nice for outside. It is of the highest quality. We are very happy with this purchase. June 15, 2013
Rated 4 out of 5 by sturdy Well made, looks great on the front of my house. I think it will be a conversation piece when people visit. June 2, 2013
Rated 4 out of 5 by WORTH THE $! NICE PERSANAL TOUCH. We just moved from a large home into a townhome community and the name plaque gives us a sense of ownership for our new home. Very unique, personal. May 7, 2013
Rated 4 out of 5 by La Belle Maison--Love It I was pleasantly surprised by the quality of this product; I just hope it weathers well. It looks great on the brick wall entrance to my home. May 7, 2013
Rated 5 out of 5 by EXCELLENT CRAFTMANSHIP! - WE LOVE IT! My husband and I love it! ..I am ordering another 1 for my boss as a xmas gift! December 1, 2012
Rated 5 out of 5 by This product has such a unique look and the craftsmanship is fabulous. I loved this product the first time I saw it in the catalog and I was just as delighted when I received it. It is beautiful and very different from other plaques I have seen. It looks so pretty on my outside wall, next to my front door. October 20, 2012
Rated 5 out of 5 by love the quality I am so happy with my personalized plaque. It is such a great quality that I would give this item as a wedding gift. I love it! May 25, 2012
Rated 5 out of 5 by Just stunning! I LOVE this plaque. I put it inside right as you come in our front door. So elegant! January 30, 2012
Rated 4 out of 5 by Quality Fine Quality is fine....personalization should be closer to script on plaque. November 26, 2011
Rated 5 out of 5 by Beautiful! The whole family loves this plaque and it looks great in a number of places in our home! October 28, 2011
Rated 5 out of 5 by Exactly as shown! It actually looks better than the picture. I had planned to put it on my garden gate, but now I am thinking It should be more visable---- perhaps near the entrance to our home ! September 4, 2011
Rated 5 out of 5 by Beautiful Plaque The plaque is very heavy and sturdy. We love the way it looks on our house, the perfect touch. August 10, 2011
Rated 4 out of 5 by Perfect wall decor for my french country petite home This plaque is a perfect addition to describe my french country petite home. Just wish the font used to identify my name was in the same front as the rest of the writing on the plaque. The warm tones on the plaque are perfect -- the cream and gold colors give a feeling of walking into a winery located in the french countryside. June 26, 2011
Rated 5 out of 5 by Just Perfect! This is a unique and personalized touch to you home, It looks beautiful and everyone comments on it! Thank You! Pete. April 30, 2011
Rated 5 out of 5 by Great plaque! This is a beautiful plaque. I received one as a gift and purchased one as a gift. It smells bad when you get it b/c of how it was packaged I assume but once it airs out., it is great!!! I suggest laying fabric softner sheets on it to get the odor off. Highly recommend! March 16, 2011
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Product:WP433-Personalized La Belle Maison Plaque

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