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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Personalized Christmas Stockings 4.5 5 73 73
These stockings are SO CUTE! I love these Christmas stockings. The one for pets is adorable. I'm also a fan of the leopard design :) April 12, 2014
Love them! I ordered these stocking for my sunporch for my husband, my two cats and myself! They are too cute ...just whimsical enough to set the mood I wanted. Paired with the "package" stocking holders shown in the picture and loved them too. January 8, 2014
GORGEOUS with a few kinks... If I could give a 3.5 star, I would. I read all the reviews and decided to go for it. They're beautiful and look amazing hanging on my mantle. What drew me was the different, whimsical look of the stocking you just don't see much. I was concerned about the leopard print bc (and it's just my personal opinion# I think that animal print is kind of gaudy. So, I was worried, but am so glad I bought them bc that didn't take away from the look of the stocking at all. They look beautiful all lined up. Delivery was fast, even in the middle of the christmas season. The reason for 3-4 stars rather than five is bc of a few things. First, for the price of these #$39.99+monogramming -- however my monogramming was free during their promotion), I expected a bit better quality. Yes, it's linen. Yes, it's velvet. But, the thickness and quality of it wasn't there. The durability was lacking. These are rather thin. And for that price, I was expecting something a little more sustainable. Secondly, the shapes and colors of the stocking are only on the front of the stocking. It doesn't carry over onto the back of it. The back is just plain linen with no decoration. And if you're paying that much for a stocking, for them to 'save supplies and money' by not continuing onto the back, I think is tacky. Thirdly, they don't stay like pictured, I had to stuff them with a ton of tissue paper to get that crisp look like photoed. However, once I did, make no mistake -- they look AWESOME. My husband and I plan to have another child and I will DEFINITELY buy a matching stocking again. Maybe I'll wait til they're on sale. January 3, 2014
Loved these Stockings! I was a little nervous to order after reading some of the reviews, however, the quality was great on the stockings. If I could add one thing to the stockings it would be to trim out the fabric band with leopard cording. (Like the striped stockings) I think that would add just the right touch. December 23, 2013
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Product:FM139-Personalized Christmas Stockings
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