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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Penelope Console 4 5 4 4
Functional clean aesthetic; perfect for small foyers Similar to another reviewer, the Penelope Console fits my small foyer - it's hard to find one that's not too wide or deep, but is also functional. I use the bottom shelf for baskets to hold boots, shoes and cycling accessories, and the drawers for winter accessories (gloves, etc.). I like the light, clean aesthetic of this piece. For a small piece, it's really quite functional, not just pretty. I hung the shelf which is shown in one of the photos above it (it is no longer available), and they go great together - the shelf holds my hats and additional bike gear. November 23, 2014
Product had defects Was very excited about this console for my entryway, but unfortunately the one shipped to us is defective. Two of the small drawers are not flush and one of the large drawers has a nick or scratch in wood surface. Now I have to figure out how to box it back up so UPS can pick it up - what a pain! October 20, 2014
Perfect for our foyer The Penelope Console is just the right size for our small foyer. Moreover the light, distressed finish brings a rustic look to the small space without compromising on sophistication. We've placed large baskets in the bottom space to hold shoes, and the drawers keep keys, scissors, and other small assorted objects separate and handy at a moment's notice. Then we added the Tasseau Table Lamp on top to provide a softer light in contrast to the harsh overhead recessed lighting. September 20, 2013
this piece has so many possibilities! I had been looking for a nice looking "console" for our laundry room...I needed something large enough to serve as storage but small enough to accommodate a narrow space in a high traffic area. The Penelope is just what I needed and coordinates perfectly with the Durham bookcase we already have in the laundry room. September 11, 2013
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Product:TC394-Penelope Console
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