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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Peacock Tree Giclee 5 5 11 11
Peacock Tree Giclee I purchased this art to go above my piano and it is beautiful. I would say that the colors online are a bit more vivid than actual, but I like the softness of the piece, especially considering the size, and it is very neutral. It could really go anywhere in my house. I wouldn't hesitate to order another piece of canvas art. October 6, 2013
Peacock Tree Gidee I redesigned my sitting/dining room area from top to bottom including carpet, curtains, light fixtures, as well as furniture. I needed something to decorate part of the main wall in the sitting room and selected the Peacock Tree Giddee. It fits perfectly in the spot that I chose and is always a topic of conversation with my guests. There were no surprises with color, quality, or likeness to what I saw on line. I am very happy with my purchase. August 9, 2013
Made the room! Used over a bed in a spare bedroom and it looks great. April 22, 2013
This painting is very cheerful! I was thinking about ordering this painting for weeks before I actually ordered it. I don't even know why I hesitated. I have gotten many compliments on it. It is very pretty and modern. I have it hanging in my dining room and I absolutely love it. This is the first time that I ordered anything from Ballard Design. However, since this experience was so good and I really like the items in their catalog-it definitely will not be the last. If you are thinking about ordering this peacock tree Giclee & the colors work with your decor, go ahead & order it-you will not be sorry! March 24, 2013
Just Beautiful I was so pleased when this arrived, it is even prettier in person. The colors are vibrant & beautiful & I love the little birds tucked into the branches. As another reviewer mentioned, I plan to paint my dining room walls a grey-blue & this will look beautiful against that color. It's a serene, yet happy piece that I look forward to enjoying for years to come & the quality is excellent. February 27, 2013
Beautiful I love this print! It looks great against grey walls, It's the perfect picture if you are looking for a neutral painting to add to your decor. December 23, 2012
Classy and Fresh! I just received this painting, and it is gorgeous! It seems to bring in a breath of fresh air to our living room. The color palette and design would work well with multiple decorating styles. The product even arrived earlier than expected. Merci :) April 2, 2012
Product:WD577-Peacock Tree Giclee