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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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PE Collection Single Wall Pocket 4.6 5 20 20
Perfect Size I put the wire basket on the wall beside my washing machine to hold small kitchen dishtowels until someone in my apartment is ready to wash a load of towels. Perfect for a college student in a tiny, cheap apartment with roommates! It fits just right in the small closet the washer/dryer stays in. I would have given it 5 stars but it didn't come with the retro label in the picture. Still love it though! March 10, 2012
Perfect Catch-all! I bought two of these baskets , one for each of my children. Their homework, school library books, etc was threatening to take over my kitchen. Not only was it messy, but they could never find what they needed. I hung these baskets on the wall and now they know exactly where everything is! I really like that the baskets are see through, nothing gets "lost" at the bottom of them. March 16, 2011
very handy, stylish, and nicely sized I purchased these to put up in my foyer closet. One pocket for the dog bags and one pocket for the leashes and harnesses. Has been super handy, looks good, doesn't trap the dirt and dust inside it thanks to the wire openings. Thankfully, everything stays organized. And bonus, I can see when I'm running low on dog bags. It's also not too intrusive in depth. It really was just the perfect size for my needs. On the neg. side they don't give you screws to hang the baskets. I would think for the cost they could at least provide those. March 16, 2011
The perfect fit I put this in a small bathroom to contain my hubby's collection of newspapers/magazines. This basket fits perfectly against the wall simply resting on the floor. And, it keeps his "other office" very tidy! October 4, 2011
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Product:AE322-PE Collection Pocket Organizer