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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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PE Collection 3 Pocket Organizer 4.3 5 4 4
Great bins but require some work to install I love these - I now have 2, purchased separately. They are great for my kids' school binders, library books, magazines, art work, etc. Very sturdy and hard to damage! However, they do not come with hardware, and the holes are a little large, so both times I have had to go to the hardware store to buy washers to hold the screws in. Bummer. Also, the metal that these are made from is such that if you hold it against the wall to figure out where you want to put it, and it shifts a little bit, it WILL leave marks - a lot of them - on your wall. If they end up behind your bins, it's no problem. But you might end up with a marked up wall once they're up. All in all, I do think these are great and would purchase again. They should come with hardware for this price, though. April 28, 2013
love them!!!! I have heavy client files so I hung them on the studs in the walls. Put my screws through a washer and was able to mount the pockets where I needed them. The are sturdy, deep, and look great. Since my showroom is open I simply put a piece of colored paper so they don't look messy. I can clip notes on them and fill them up until I'm ready to put them in the files. Love Them!!! September 14, 2011
3 pocket organizer I like the industrial look and I purchased the organizer to hold my 12.5" quilting square rulers. The demensions said the pockets were 13". I was disappointed to find that the rulers did not fit and the demensions online were not accurate. I kept the organizer because I liked it, and it did hold my other more narrow rulers and templates for easy access above my cutting table. September 2, 2012
Nice look & can store stuff in them Have just a few industrial items to finish overall look. This set I hung on wall above buffet in dining room August 25, 2013
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