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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Paulette Servers - Set of 3 4.2 5 11 11
Overall great I gave this 4 stars for 2 reasons: 1) the color is ok and oddly enough blends in neutrally, but I'd prefer it be offered in other colors; and 2) the small drawers in the upper hutch have 3 dividers in them, but they do not come out, making the drawer useless for anything but slim utensils. Since I bought 3 units that means there are 18 tiny cubby areas and I don't have that many spoons! And those dividers are seriously in there-- the pieces are very well made, and I'm having to hammer them out and then pull the nails out of each divider and there are 7 for each divider. It would be great if these dividers were able to come out optionally so you could configure the drawer for your particular needs. What I really like about these units are that they are truly spacious -- they don't use extra chunky wood that takes up valuable storage space. And on the bottom unit, you can't open both drawers at the same time, which is a nice safety feature to prevent tipping. And the wood smells good. As for the top units, each shelf has a plate groove so they're all interchangeable. Overall I'm happy with this purchase, but I am eventually going to have to paint them the color I want. January 22, 2012
Died and went to Heaven! I purchased 3 Paulette servers for our cottage and they look like they've always been there. The color is no way a gray; it is more of a moss green with undertones of creaminess. I LOVE, LOVE, LOVE the giant drawers, which by the way roll smoothly....drawers have excellent glides. Also, the little cubby drawers are so useful: scissors, pens, ribbon, that button you found and don't know what to do with it! Oh my, and the 3 drawers under each of the marble slabs now own our wine collection! Wine bottles fit perfectly! I love the marble slabs to slice cheese and use as a wine station. The shelves and backdrop are a creamy cream color. The hardware is very sturdy and blends well in any room; they look beautiful against the color of the cabinets. This color gives off a more "cottagey" feel and blends into any room. My Paulette servers sit on carpet, so the pegs on the bottom adjust high/low so the cabinets sit even. The only thing we had to physically do, was bolt the 3 servers together so there was no open space in between each of the servers. I LOVE IT!!!! June 28, 2012
I love this product,but a bear to get level on wood floors. When we took each of the units out of the boxes, we found a few places that must have been hit in the packing. It would be terrific if it had come with a small touch up kit to get the spots that were hit. Since we got all 3 units, it took us about 5 hours to unpack and get them level in order to look like one piece of furniture. Our friends love it and thought it was build in, so it is worth the effort to get it right November 6, 2013
Look great I received the servers within a couple of weeks. Two were slightly chipped on bottom edge, but nothing that couldn't be easily touched up with paint. Bottom part with drawers is very sturdy. Top part could be better quality in my opinion. Have already received many compliments from people. Color is more antiqued, but not overly so. February 3, 2012
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Product:MK062-Paulette Servers - Set of 3