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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.8 out of 5 by 5
Rated 5 out of 5 by Appletini Perfect Fit!
I sold almost all of our furniture after recently moving from our residence of 20 years. Loved the Paulette Servers the moment I saw them but was hesitant to make such a large purchase based on pictures and a tape measure. I put off the order for awhile because I couldn't determine the color (gray or sage). It turns out I worried about that for nothing. The color is neutral enough to work anywhere. The quality of this product is excellent despite a very subtle paint flaw on the interior of one of the hutches and cracked marble on one of the consoles. These issues were effortlessly rectified promptly and to our complete satisfaction. I ordered four units as well as the rug shown in the pictures. I did replace the knobs on the set in our dining area, but only because I already had them before the purchase and they made a nice touch. All of the pieces fit perfectly with the décor of our new home. We were so pleased I ordered a daybed, stools and a couch on which I will also write reviews.
July 17, 2015
Rated 5 out of 5 by SydneyQ Beautiful, high quality server set
I had been eyeing this server set for a couple of years as we were planning to build our home. I waited a year after we were in there to finally make the move. I was nervous to purchase such a large and expensive piece without seeing it in person first. Well, I should have never waited. The quality and craftsmanship far exceeded my expectations. I totally agree with the other review that it is more grey/green than grey (which I was glad about). The drawers are very nice with gliders and a very smooth, soft close. Another benefit is that they wont both open at the same time, preventing tipping of the piece. The marble is lovely and really adds to the high end look. Mine all arrived in perfect condition (I bought 2 at first and added the 3rd). We did have some issues with the shipping company but they were quickly resolved. This server stops people in their tracks when they enter our home - they love it! The hardware is beautiful and makes it feel like it should be a $7,000 server. The look is very versatile and for someone whose style is constantly changing (evolving??) this is perfect. I have some pictures attached - the table is also a Ballard item, as is the rug. We are so happy with this purchase. I do have one complaint and although minor, really does bug me. The shelves are adjustable so therefor have peg holes on the sides. There were no peg hole covers provided with the set and I have yet to find some to match the cream color of the shelves. This is a minor detail to some, but really annoys me. I would still purchase this in a heartbeat, but hoping they include hole caps in the future or make the shelves stationary and get rid of the open holes. It's too nice of a set to have these.
June 12, 2014
Rated 5 out of 5 by GoKentucky Perfect update!
Because this piece is a perfect fit for my wall, others have asked if it was custom made. I love the storage and pretty display shelves. I even love the little drawers with all their divided slots - that may be one of my favorite features! Hard to say though because I love the big deep drawers, the marble accents, the wine rack, etc, etc... I did have a set that was damaged - I am guessing a warehouse error as it was dirty with several coffee cup stains along with the small chip- I am still giving 5 stars though because the piece is perfect, I love it!!!!, and the customer service response was easy and I feel confident the exchange will go smoothly.
March 30, 2014
Rated 4 out of 5 by KSheehan Very good quality for the price
I bought 2 of the wine rack servers because I needed 2 smaller hutch style pieces for a smaller dining room. If you read the other reviews, I will also say that the color is more of a grey-green vs grey. But, it does look great if you choose to have neutral tones in the room you place these in. BE PREPARED TO HAVE XTRA HARDWARE AND A POWER TOOL. Neither of our servers came with the stated pre drilled holes, and we were short screws. Over all though the pieces look great and the drawers are built with quiet,quality sliders so as to last longer.
March 22, 2014