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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Paulette Servers - Set of 3 with Wine Rack 4.8 5 4 4
Beautiful, high quality server set I had been eyeing this server set for a couple of years as we were planning to build our home. I waited a year after we were in there to finally make the move. I was nervous to purchase such a large and expensive piece without seeing it in person first. Well, I should have never waited. The quality and craftsmanship far exceeded my expectations. I totally agree with the other review that it is more grey/green than grey (which I was glad about). The drawers are very nice with gliders and a very smooth, soft close. Another benefit is that they wont both open at the same time, preventing tipping of the piece. The marble is lovely and really adds to the high end look. Mine all arrived in perfect condition (I bought 2 at first and added the 3rd). We did have some issues with the shipping company but they were quickly resolved. This server stops people in their tracks when they enter our home - they love it! The hardware is beautiful and makes it feel like it should be a $7,000 server. The look is very versatile and for someone whose style is constantly changing (evolving??) this is perfect. I have some pictures attached - the table is also a Ballard item, as is the rug. We are so happy with this purchase. I do have one complaint and although minor, really does bug me. The shelves are adjustable so therefor have peg holes on the sides. There were no peg hole covers provided with the set and I have yet to find some to match the cream color of the shelves. This is a minor detail to some, but really annoys me. I would still purchase this in a heartbeat, but hoping they include hole caps in the future or make the shelves stationary and get rid of the open holes. It's too nice of a set to have these. June 12, 2014
Very good quality for the price I bought 2 of the wine rack servers because I needed 2 smaller hutch style pieces for a smaller dining room. If you read the other reviews, I will also say that the color is more of a grey-green vs grey. But, it does look great if you choose to have neutral tones in the room you place these in. BE PREPARED TO HAVE XTRA HARDWARE AND A POWER TOOL. Neither of our servers came with the stated pre drilled holes, and we were short screws. Over all though the pieces look great and the drawers are built with quiet,quality sliders so as to last longer. March 22, 2014
Exactly what I wanted. Nicer than expected. Plenty of storage space in dining now. Not too deep so doesn't take up too much space. Beautiful color and well made. You must take time to balance the pieces when you place them together for a good finished look. Good instructions. Packed very nicely. The marble had a hairline crack but we didn't want to go through the trouble of returning, etc. It is not noticeable. If you buy this and are extremely picky just check out the marble tops before putting in your house. December 5, 2013
Perfect update! Because this piece is a perfect fit for my wall, others have asked if it was custom made. I love the storage and pretty display shelves. I even love the little drawers with all their divided slots - that may be one of my favorite features! Hard to say though because I love the big deep drawers, the marble accents, the wine rack, etc, etc... I did have a set that was damaged - I am guessing a warehouse error as it was dirty with several coffee cup stains along with the small chip- I am still giving 5 stars though because the piece is perfect, I love it!!!!, and the customer service response was easy and I feel confident the exchange will go smoothly. March 30, 2014
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Product:MK068-Paulette Servers - Set of 3 with Wine Rack