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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Paulette Server 4.7 5 11 11
beautiful piece and extremely happy!!! I was eyeing this piece for a long time and knew it would go perfect in my new home. I purchased 2 of them. When the 2 pieces arrived, one of the two marble pieces came damaged (complete corner cut in half). We had to exchange it. We were told it would arrive in 4weeks (which we were not happy about) but instead arrived in less than 2 weeks...yay! The replacement piece had the marble piece intact but the drawer was scratched...ugh! So we just exchanged the drawer from the damaged marble server to this new one. Many of the reviews complain about it coming damaged. Luckily I had an extra one to exchange the scratched drawer. The color is like a green gray as reviewers say. And as reviewers say, I feel it can go with anything! The drawers are functional and deep. I have one side with my Breville panini press and the other filled with wine bottles. The small compartment drawers on top are great for utensils or small objects. I use it for pens, hand tools (screwdriver, hammer), batteries and other small items to be divided and organized nicely. I wish I could have 3 aligned together but my wall does not give the space for it. The only complaint I may have is that the back does not attach easily and even out together when placing them side by side if your purchasing more than one. Luckily I have a handy hubby who is a perfectionist as myself and brought it as even as you can get after much trial and error. Besides the difficulty of aligning more than one side by side, and the hefty dollar tag, I think its totally worth it! November 1, 2013
A perfect blend of form and function... This server is the perfect piece for a limited space. It is good looking, well-made, sturdy and covers both display and storage efficiently in a relatively small footprint. The two large drawers are generously sized, deep, and are on high quality glides so they can hold plenty. (I have stored dishes and glassware in mine.) The drawers are set up so that both of the large ones cannot be pulled out at the same time to prevent the whole piece from tipping forward. April 20, 2013
Love our Paulette Servers We are so pleased with our servers! They are well made. The big drawers hold our heavy blender, mixers, you name it, with no problem. They have safety latches and gliders work smoothly. The thin drawers hold our placemats and napkins and little drawers are perfect for serving pieces. We have them separated on a wall in our breakfast area and will place a banquette between. We'll add our own lighting to each server. January 4, 2012
Pretty piece Excellent functionality, perfect size for our small space. The color is slightly greenish, more of a sage/grey and different than I expected. That was fine for our place, and goes great with our other pieces. The only issue we had is that we paid the extra $100 for the in-home delivery, and even though it says that they don't put it together, we assumed that they would at least put the hutch on top of the base. They ended up doing it, but it was a fight to get that done. It would have been much nicer if they would have screwed the two pieces together for that price. Drawers are great. The two small drawers have dividers, which is perfect for home office odds and ends. Love the way the bottom drawers close. They are roomy and perfect for the storage we need. Overall a great piece. June 12, 2012
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Product:MK061-Paulette Server