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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Paulette Server 4.7 5 11 11
Beautiful And Versatile I absolutely adore this piece. It fit perfectly in the small space I had and holds so many things. Delivery process was very satisfactory. Only complaint I have is a visible scratch on the lower left front of the server. Appears this happened at the factory. July 7, 2013
High qualtiy and great features for straging plates etc. I love this product. I have 2 of them side by side. It stir wood. The small drawers for placemats etc. works perfectly. Design is very practical and very well thought trough. The color is really unique and goes both with dark and white furniture. the bottom drawers have a handy safety feature. You can only open one of them at the time. Which is good if the drawers are full of heavy kitchen utilities. I am so happy I bought this one it will be in the family for generations and that you cannot say very often from today’s furniture. January 21, 2012
LOVE THIS! This piece is better than I expected. Excellent quality, sturdy and very roomy. Love the way the colors compliment my neutrals space. I bought 2 to sit on each side of a window and am very happy with my decision. March 25, 2012
not what I expected I was very disappointed. The cabinets are more green than grey and the paint was chipped in several places. July 17, 2013
Beautiful and Sturdy The Paulette Server has a beautiful finish and the open shelving is great for display. A nicely made piece that hints at traditional but also fits with our modern kitchen. Love the deep drawers and the furniture like feel. Would be great with two side by side if you have the room. July 1, 2013
A wonderful piece This server is fantastic. It arrived this morning in perfect condition. My husband took care of the minimal assembling and it was ready to go. My kitchen/dining area is small and lacks storage. This fit the bill perfectly. January 14, 2013
Very Nice and Functional at the same time I am using this in living room for storing office, desk type things, mail to be filed... the drawers on the bottom are big and deep and perfect for putting things away and out of sight. It came in two big boxes. There was no assembly just take out of the boxes and stack the bookcase top on top of the bottom. As other reviews indicated, the color is a gray/pale sage green... It's very attractive and pleasing to look at. The quality is very good. June 18, 2013
Product:MK061-Paulette Server