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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Paulette Server 4.7 5 13 13
Paulette Server Odor Love this server. I use it in my bedroom for display and storage. It is well made and sturdy. It is more a dark greenish grey but works well in my room anyway. The only negative thing I have to say about this server is that the paint fumes and odor are extremely strong. I love this server so I have been trying to get rid of the odor by placing baking soda in the drawers to try and get rid of the overpowering smell. I have also used our heavy duty air purifier for days in the room. I have had this now for approximately 6 weeks and the smell, although diminished a little still is strong. I haven't placed anything in the drawers as yet because I am afraid linens and things will capture the odor and ruin whatever I have in there. I will eventually try to paint it if all else fails. Has anyone else had this problem? September 27, 2014
Great storage and display! I've wanted these for almost 2yrs... now have 2 in new condo and they fit perfectly with my new white kitchen cabinets and red walls. Safety feature that you can't have both large drawers open at once is good - but one large upper drawer wasn't closing easily - and now won't open at all! Cust Serv great abt sending new console piece. I took out thin drawer to see if I could fix... but it's solid under it. Touch-up paint would be good. These are so useful and add such pizazz! August 27, 2014
beautiful piece and extremely happy!!! I was eyeing this piece for a long time and knew it would go perfect in my new home. I purchased 2 of them. When the 2 pieces arrived, one of the two marble pieces came damaged (complete corner cut in half). We had to exchange it. We were told it would arrive in 4weeks (which we were not happy about) but instead arrived in less than 2 weeks...yay! The replacement piece had the marble piece intact but the drawer was scratched...ugh! So we just exchanged the drawer from the damaged marble server to this new one. Many of the reviews complain about it coming damaged. Luckily I had an extra one to exchange the scratched drawer. The color is like a green gray as reviewers say. And as reviewers say, I feel it can go with anything! The drawers are functional and deep. I have one side with my Breville panini press and the other filled with wine bottles. The small compartment drawers on top are great for utensils or small objects. I use it for pens, hand tools (screwdriver, hammer), batteries and other small items to be divided and organized nicely. I wish I could have 3 aligned together but my wall does not give the space for it. The only complaint I may have is that the back does not attach easily and even out together when placing them side by side if your purchasing more than one. Luckily I have a handy hubby who is a perfectionist as myself and brought it as even as you can get after much trial and error. Besides the difficulty of aligning more than one side by side, and the hefty dollar tag, I think its totally worth it! November 1, 2013
not what I expected I was very disappointed. The cabinets are more green than grey and the paint was chipped in several places. July 17, 2013
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Product:MK061-Paulette Server
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