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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Patchwork Prints -Set of 9 4.2 5 40 40
BEAUTIFUL I really love these prints. The red is not bright, but more of a rust, and just the color I was looking for. They match beautifully with the clock I got from Ballard. And look gorgeous on my wall together. September 8, 2011
The quality and rich earthy colors on these plates makes a beautiful addition to our wall! Very pleased I purchased these, and plan to buy the demilune cabinet shown in photo below in Ballard catalog. It will look great! June 5, 2011
Poorly put together The frames when they arrived, are scratched...some are, some aren't, so they do not look uniform when hanging in a group. The metal hangers attached to the back of the frames are not centered, which makes hanging these straight and flush to the wall virtually impossible. I am going to need some sort of double sided tape to stop them from moving, as the hangers are not level either. The images themselves are pleasant, but they are not recessed into the frame evenly. I would have wanted my money back, but I now have nine nail holes in my wall. I will have to make due. May 16, 2011
old world i absolutely love my patchwork prints! they have a very old world feel to them and i believe they would go with any decor. they are very unique and i have recieved many compliments. May 5, 2011
Great colors, not so great construction These pictures are very close to the picture, color-wise at least. When hanging them up we have had much difficulty as the pictures are nowhere close to square. On some of them the bottom of the frame is noticeably longer than the top for example. So the nice looking 3x3 square above is virtually impossible to achieve in practice. We have rearranged several times, perhaps we are just perfectionists but it has been rather frustrating. Decent value for the price overall. April 21, 2011
Lovely colors and framing and very versatile Prints arrived so carefully packed. They are the perfect size which affords so many grouping options. Lovely rich colors and nicely framed. Would highly recommend. March 17, 2011
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Product:WD212-Patchwork Prints -Set of 9