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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Patchwork Prints -Set of 9 4.2 5 40 40
Pleased Although more muted than expected, the colors in the Blue Patchwork Prints are diverse enough to coordinate well with our bedroom color scheme while adding a needed touch of color and interest. I am generally satisfied with the quality of the prints, although my husband, who hung the prints relatively easily, said that it would have been nearly impossible to have them touch (as shown in one model picture) because the frames were not exactly equal in size or shape (as other reviewers indicated). Thus, we left a two inch space between each frame, which worked well to minimize the inconsistencies as well as cover our desired space. We were ultimately pleased with the end result, and I would purchase these again. February 9, 2013
Good choice on a long wall Our box of prints arrived in a timely manner and well packed. They look old world-ish which is the look I wanted. The colors are earthy: lots of brown, beige, olive green, and rust. We did an unusual design with ours, (see the attached photo) so like some of the other comments, placing them on the wall can take some time and planning. They are easy to hang though once you know where you want to place them. They come with these large screws and wall anchors, but we just used smaller nails, especially since we were moving them around a bit. We added sconces on each side too as we have a really LONG wall to decorate. I really could have used a 2nd box and continued to the left, but my husband didn't want to. (I'll probably add a mirror something in the remaining space.) These could even be fun to split up and use a few in smaller rooms such as bathrooms or in the kitchen. I got our set on sale, so that made them even better all the way around! September 25, 2011
Love my Patchwork Prints! I'd had my eye on these for a while, and when they were included in a recent 15% off promotion, I ordered immediately. They're just right for the small space between two closet doors. They are somewhat darker and more brown than I expected (wish they were redder!) but work well for my space. April 5, 2012
Colors are more subdued than photo...but still a good buy. I want to write a review because I find them valuable when I'm shopping. A couple of things - the colors are more muted than the photo, so for the blue set plan on more greens and brown than a turquoise. This actually worked so well for me that I'm keeping the set I bought for my sister in law and will send her a set, hoping she's okay with the "earthier" tones. Per other reviews, the construction is a bit rough...they're not perfect. They have a "crackle" effect and the frames are a bit cheap...but I think they'll look lovely once they're up (who looks that close?). I'm decorating a farmhouse with worn but distinct and eclectic antiques...these prints fit! November 28, 2012
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Product:WD212-Patchwork Prints -Set of 9