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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 23 reviewers.
Rated 5 out of 5 by Great Chairs So comfortable love the documentary print slipcover they looks awesome in our twin desk office!!! February 2, 2015
Rated 5 out of 5 by I already had four - this is my fifth. I already had four of these for a game table and decided to use the same chair for a dressing table in my bath. I had bought an extra cover with the original four that went perfectly in my bath. Arrived sooner than expected. Very pleased. July 3, 2013
Rated 5 out of 5 by Excellent chairs, just what I wanted! Great chairs, perfect size for my kitchen table. Casters make them very convenient to move around. I often take one and roll is to a desk nearby, rather than keep an extra chair around. Highly recommend. April 21, 2013
Rated 1 out of 5 by don't waste your money After less than one month's use of this chair, the casters continually fell off everytime you sat in the chair. You could push them back in the little hole, and they would fall off again at the slightest movement of the chair. There is nothing to hold them in place, it doesn't even click or snap. This is just an extremely poor quality chair. I originally planned to buy at least five more chairs after checking out the first; now I'm so glad I didn't. This was a huge waste of money. February 10, 2013
Rated 5 out of 5 by Exceeded my expectations Chairs are well made and very comfortable. I held off buying these chairs for a long time because I had doubts about buying furniture over the internet -but the chairs, delivery and service exceeded all my expectations. I am very pleased. December 12, 2012
Rated 5 out of 5 by I love these chairs! I had wanted to order these chairs for some time, having seen some at a friend's home. I was not disappointed. They are quite well made, but not too heavy, and glide across my wood floors with ease. August 8, 2012
Rated 5 out of 5 by perfect addition Fantastic addition to my desk. Looks a lot better than the office desk chair it replaced. Covers fit beautifully and I'm happy to know I can replace them when I get the redecorating bug. June 2, 2012
Rated 3 out of 5 by Seat height not accurate I have been searching for an attractive chair with a 20 inch seat height to use at my desk since my office space is also in the living area. I was so excited when it arrived last night, earlier than expected. Unfortunately, it is way to short to use at my desk. The specs say it is 20 inch seat height, however, I measured and it is only 18.. Very disappointing... Might work well for a dining chair though. Also, the cushion is not supportive at all, very soft. I must say, the delivery and service was great, just highly disappointed as it does not match the specs... March 16, 2012
Rated 1 out of 5 by This product is not good for a desk. The chairs look fantastic but we have had to put pillows on the seat in order to be at the right height for our desks. This is very disappointing since they look so wonderful. We will now have to go get new desk chairs. February 18, 2012
Rated 5 out of 5 by Good, versatile chair nothing fancy but a well built, versatile chair for the money. January 18, 2012
Rated 5 out of 5 by love,love,love these chairs Love,love,love these chairs. Great look in my dining room with your wooden side chairs. October 17, 2011
Rated 5 out of 5 by Just what I was hoping for I purchased four of these chairs. They arrived quickly and delivered fully assembled direct to my front door. Boxed & packaged well. Slipcovers arrived a few days later. Without covers they already dressed up my dining room. My dining room & living room are open to each other and in my small house my dining table does duty as more than just an occasional eating surface - it is my game, craft, etc. table. Having chairs that can easily maneuver but also look great and dress the space up was why I saved up to purchase these - worked out just as I had hoped. October 6, 2011
Rated 5 out of 5 by Love this chair I ordered the Castered Parsons Chair for my office. I absolutely love this chair. It's on a hardwood floor with a cowhide and it rolls effortlessly on both without at all damaging the floor. I have one of Ballard's slipcovers in Chocolate twill with a monogram and it looks great. Very comfortable for an office chair. Love it! August 10, 2011
Rated 5 out of 5 by This chair is comfortable and of good quality. The castered parsons chair is perfect for my writing table in our guest room. It is very comfortable, attractive, and slides easily under the table when not in use. July 18, 2011
Rated 5 out of 5 by Love this chair Love this chair, fits in the small office space in my kitchen. It also works well because it has no arms for such a small space. Rolls easy really dresses up the area instead of having a industrial office chair. March 17, 2011
Rated 5 out of 5 by love this chair! This is a great chair that I have at a desk in a guest bedroom. Moves around well on carpet. Only problem was trying to get the slipcover on it without having it rip --I called and got the suggestion to spray the seams with water which worked well...wish that tip had been included in the packing slips with the chair and/or the slipcover. Would definitely recommend this chair. March 16, 2011
Rated 5 out of 5 by For a guest bedroom chair..... We added an off-white cover. Our chair looks great in our guest bedroom. It is very easy to move around with the casters, which are hidden, which I love! Our chair is a great addition to the room! March 16, 2011
Rated 5 out of 5 by Perfect vanity chair I bought it to use in my bathroom at the vanity. Perfect height and love the casters so that it rolls out of the way without scratching the floor. The removable and washable cover is also perfect. March 16, 2011
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Product:SC269-Parsons Chair Frame with Casters

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